Technical Support Specialist, Fme Desktop

3 weeks ago

Surrey, Canada Safe Software Inc. Full time

**Location**: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.
- **Annual Base Salary**: $55,900 to $61,600 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks.

**Application Instructions**:
**Technical Support Specialist I, FME Desktop**:
Safe Software is looking for an FME Desktop Technical Support Specialist (Level 1) to provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service. You’ll assist our customers in becoming savvy with FME Desktop, our data integration platform. As a Technical Support Specialist, your focus will be to share our collective knowledge to all that seek it This isn’t your typical technical support role. While you're working hard supporting our users, Safe will support you with a flexible environment that gives you the freedom to explore your career interests and achieve work-life harmony.

**About The Team**:
Our Customer Success team consists of a large group of Technical Support Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME Platform. You’ll work closely with a team of fellow Specialists to help new and existing users address the challenges they face, and provide product demonstrations and proof of concepts that highlight what FME can do.

***What You’ll Be Doing**:
As an FME Desktop Technical Support Specialist (Level 1), you will:

- Go above and beyond for our customers to help resolve their support cases
- Answer an assortment of compelling questions in the FME Community Q&A Forums and Live Chat
- Share your knowledge with FME users by contributing to our FME Community Knowledge Base articles and tutorials
- Collaborate across teams to deliver effective product demos and proof-of-concepts
- Deliver webinars that highlight FME’s amazing capabilities
- Help improve the FME Platform by collaborating with our Product Managers and our customers
- Test and explore new formats and features of FME in beta stages
- Attend and present at local trade shows, events, and (on occasion) international conferences

***Qualifications, Skills, and Competencies**:
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

**Required skills**:

- 1-2 years of experience working with a broad range of data formats (i.e. GIS, CAD, databases, raster, JSON, XML, REST APIs/web services)
- Knowledge of common data challenges, such as schema management, validation, and filtering
- Experience with ETL processes, and/or developing data integrations
- Effective communication skills to articulate technical information in accessible language
- Empathetic and customer-centric
- Curious and eager to learn new technologies (FME Platform) and data formats
- Able to think critically and propose solutions to complex problems
- Able to collaborate effectively and exchange meaningful feedback

**Desired skills / Bonus points**:

- 1-2 years of previous experience working in technical support, technology consulting or relevant industry experience
- Previous experience using FME Desktop and/or FME Server
- Experience with GIS products (Esri ArcGIS, MapInfo, GeoMedia, GE Smallworld)
- Experience working with or administering databases (Oracle, SQL Server, PostgreSQL)
- Experience with 3D technology (Cesium, I3s, CityGML)
- Experience working with web services (Amazon S3, AGOL, ArcGIS Portal, Tableau, Socrata)
- Exposure to programming and scripting languages (Python, JSON, SQL, XML)
- Ability to speak a second language

***What You Can Expect**:
When you choose a career with Safe Software, you’re also choosing
- **Meaningful Work**: Make a profound impact across our business, workplace and data integration product.
- **A Supportive Environment**: Feel empowered to share your ideas and implement them with high autonomy and team support.
- **Social Responsibility**: Become a part of a team that finds meaningful ways to give back. Take the day off to volunteer for a cause that matters to you or join our D&I Committee and shape our collective future.
- **Learning & Career Development**: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- **Flexible Working Hours**: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- **Work-Life Balance**: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- **Health & Wellness**: Extended health, dental and counseling benefits

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