Property Consultant

7 months ago

Waterloo, Canada Domus Student Housing Inc Full time

**Who Are we?**:
The Domus Group of Companies is an industry leader providing innovative real estate investment and management solutions. For over 17 years, the Domus team has specialized in multi-residential property management, student housing, development, condo management and asset stabilization.

We are a love-to-have-fun team that craves growth. We focus on giving a superior customer experience to our renters and investors alike.

**What we offer**:

- Competitive salary
- A predictable 10-6, Tuesday to Saturday or Monday to Friday schedule (dependant on time of year)
- Health & wellness benefits program including dental & vision
- Mental Health Employee Assistance Program
- Tuition payback program for qualifying programs
- A dynamic, supportive and cooperative work environment-we have high goals and we want to have fun achieving them

**The Position**:
This position reports to the Director of Sales & Marketing.

**What’s a typical day?**
- Visiting sites to conduct tours with prospective renters, answer their questions, and provide next steps for reserving their unit
- Creating profiles for new renters, collecting their deposits and connecting them with our admin team to complete their lease package
- Posting ads on various platforms to bring in more prospective leads
- Following up on past appointments to close the sale, offer alternative options, or collect feedback

**As a member of our team, you will**:

- Maintain accurate client profiles
- Keep CRM accurate and up-to-date
- Schedule & conduct tours with prospective renters in-person, onsite and virtually (current locations include Waterloo, Stratford, Guelph & London, ON)
- Set up new tenant profiles and generate leases in our custom database
- Coordinate deposit collection and communicating with the Lease Advisor team to facilitate proper lease completion and approval
- Provide feedback to management on showings, buildings and units and complete regular mystery shop reports of various competitors
- Work closely with the marketing department at HQ to post & maintain accurate advertisements on various sites including Kijiji, Facebook, Instagram, etc.
- Write, review and edit content in eblasts, marketing material and social media platforms
- Take photos & film for social media platforms
- Using social media to engage community to promote listing
- Assist with property inspections and other resident services tasks when needed
- Receive and process rent, parking, and other various payments
- Be part of the front-line team that greets customers when in the office
- Assist with mass move-ins for new projects and student buildings as needed, typically in April/May & August/September
- Other duties as required

**What Are We Looking for?**:

- Someone with a passion for people and an interest to learn sales
- 3-5 years customer service experience, any hospitality-related experience an asset
- Completion of a post-secondary education program an asset
- Valid ‘G’ license and clean driving record
- Proficiency in Microsoft Office suites, G Suite and an eagerness to work with processes and apps, like Mailchimp and Streak, to make communication streamlined and organized
- Experience creating engaging content for social media platforms (Facebook, Instagram, LinkedIn, Pinterest, TikTok, Threads)
- Strong listening skills
- Excellent research, organizational and time management skills
- The capacity to work independently and collaboratively
- Ability to thrive in a fast-paced environment and be adaptable and flexible
- Has a high level of emotional intelligence with the ability to connect with people in a positive and inspiring way
- Sees change as an opportunity for growth
- Looking to grow within an organization and take on more responsibilities and opportunities

**HOW TO APPLY?**:
**To apply**:please fill out the form below

Please reach out to us if needed.

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