Service Manager-kinton Ramen

3 months ago

Hamilton, Canada Kinton Ramen Full time

**About KINTON RAMEN**

Established in May 2012, KINTON RAMEN was one of Toronto’s first Japanese ramen restaurants. Led by Executive Chef Aki Urata and his team of professional ramen chefs, KINTON RAMEN strives to offer guests an extraordinary dining experience every time. Using the freshest ingredients to make the best quality noodles and broths, KINTON RAMEN invites customers to taste their exceptional ramen bowls right down to the last drop.

We are currently looking for a **Service Manager** for Hamilton location.
- 1379 Upper James St., Hamilton, ON L9B 1K2_

**SALARY**

**$20.00/hour + tips (if applicable)**

**RESPONSIBILITIES**
- Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)
- Accountable for key financials and KPI’s in partnership with the management team
- Control labour and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control
- Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room
- Supports the GM in all aspects of operating to the Brand standards, creating a perfect guest experience every time
- Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience when necessary
- Coach supervisors & employees in the moment to educate and inspire a change in behaviour
- Identify root causes to restaurant opportunities and develop action plans with GM. Resolve in a timely manner
- Ensure negative guest experience issues which have been identified are resolved
- Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture
- Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly
- Ensure proper all health, food safety and hygiene standards and policies are followed by team members
- Other duties as may be assigned.

**REQUIREMENTS**

Experience
- Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity
- Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience
- Food Safety and Responsible Alcohol Service certifications as required

Skills & Qualifications
- Strong communication skills in English; Japanese or French is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability and operational efficiency
- Proven history of hiring, coaching and training
- Proven history of successfully motivating and managing people
- Positive attitude and willingness to always push to be better
- Effective conflict management skills
- High level of attention to detail

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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