Bilingual Customer Care Associate

6 days ago


Quebec City, Canada Tree of Life Canada Full time

Overview:
**_Our core purpose is “To Help Canada Eat Well and Live Well”_**
- For more information please visit our website at _

**_ Tree of Life Canada ULC_**_ is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of persons with disabilities. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation. _

Primary Responsibilities:
The position is part of the Customer Care team and will assist customers interested in our products and be responsible for assisting customers online and over the phone, informing customers of our products and submitting their orders. Must be fluent in French and English and possess strong communication skills (oral and written) and above average customer service skills are required. The position will also deal with transportation companies and sales representatives issues / concerns as required regarding orders and products. As with all positions at Tree of Life Canada we expect that all actions will be consistent with Tree of Life Canada’s Mission, Vision and Values.

Le poste fait partie de l'équipe du service client et aidera les clients intéressés par nos produits et sera responsable d'aider les clients en ligne et par téléphone, d'informer les clients de nos produits et de soumettre leurs commandes. Doit parler couramment le français et l'anglais et posséder de solides compétences en communication (orale et écrite) et des compétences en service à la clientèle supérieures à la moyenne sont requises. Le poste traitera également les questions/préoccupations des compagnies de transport et des représentants des ventes, au besoin, concernant les commandes et les produits. Comme pour tous les postes chez Tree of Life Canada, nous nous attendons à ce que toutes les actions soient conformes à la mission, à la vision et aux valeurs de Tree of Life Canada.

Essential Functions:

- Support and participate in food safety programs including SQF (Safe Quality Food).
- Responsible for reviewing orders on hold and ensure action has been taken.
- Logging customer issues/complaints in AS400 and follow up required.
- Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.).
- Process of EDI orders.
- Process of internal sample requests and employee orders.
- Process customer return / credit requests.
- Co-ordinate cancellation and re-bill of orders with errors.
- Handle and track all customer calls / enquiries / complaints.
- Co-ordinate product returns with transport companies.
- Follow-up on daily regarding unshipped order status.
- Perform reception break / lunch relief on occasion.
- Must maintain good attendance, safe work practices and maintain safeguards of confidential company information.
- Other duties and special projects as requested.
- Soutenir et participer aux programmes de salubrité des aliments, y compris SQF (Safe Quality Food).
- Responsable d'examiner les commandes en attente et de s'assurer que des mesures ont été prises.
- Enregistrement des problèmes/réclamations des clients dans AS400 et suivi requis.
- Fournir des services et des informations à la force de vente (c'est-à-dire l'état des stocks, les détails des articles, les détails promotionnels, l'état de la livraison, etc.).
- Traitement des commandes EDI.
- Traitement des demandes d'échantillons internes et des commandes des employés.
- Traiter les demandes de retour/crédit des clients.
- Coordonner l'annulation et la re-facturation des commandes avec des erreurs.
- Traiter et suivre tous les appels/demandes/plaintes des clients.
- Coordonner les retours de produits avec les transporteurs.
- Suivi quotidien concernant l'état des commandes non expédiées.
- Effectuez une pause de réception / une relève de repas à l'occasion.
- Doit maintenir une bonne assiduité, des pratiques de travail sécuritaires et maintenir des sauvegardes des informations confidentielles de l'entreprise.
- Autres tâches et projets spéciaux sur demande.

Minimum Requirements, Qualifications, Additional Skills, Aptitude:

- College level education an asset with a minimum of 5 years’ experience working in a customer service / sales administration environment.
- Excellent interpersonal, written and oral communication skills in both English and French.
- Proficiency in MS Office required. Experience with AS400 and EDI preferred.
- Excellent customer service oriented attitude with ability to get along with diverse personalities and communicate effectively with customers and all levels of Tree of Life associates. Must be tactful, mature and flexible with good reasoning abilities and sound judgement.
- Strong work eth



  • Quebec City, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Client Service Associate, Bilingual._** As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this...


  • Quebec City, Canada Napoleon Products Full time

    Job Details **Title: Dealer Experience Advisor** **Key Responsibilities and Accountabilities**: - Answer dealer inquiries on invoices, product, pricing, availability, and shipping. - Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. Provide the dealer the best possible ETA date...


  • Quebec City, Canada NCRi Inc. Full time

    NCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker. **Home Office Equipment Requirements**: - Equipment will be provided by the company - High speed internet with...


  • Quebec City, Canada NCRi Inc. Full time

    NCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker. **Home Office Equipment Requirements**: - Equipment will be provided by the company - High speed internet with...


  • Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Quebec City, Canada Resideo Full time

    ADI is North America’s leading wholesale distributor of security and low voltage products, with over 70,000 products from more than 500 leading manufacturers. ADI takes pride in having the largest and most well trained team of sales and technical professionals that can help customers prosper in this exciting and growing marketplace. More importantly, we...


  • Quebec City, Canada Medline Industries Inc Full time

    **Primary Location** CA-QC-Quebec City **Other Locations** CA-Quebec, CA-Ontario, Canada, CA-New Brunswick **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ...


  • Quebec City, Canada belairdirect Full time

    **Work location**: 100% work from home for the moment and post COVID possibilities to work 4 days from home and 1 day in our office in Québec **Work Schedule**: Monday to Friday, 11 AM - 8 PM (40hours/week) with a bonus evening premium, plus every fourth Saturday in rotation **Working here means you will**: - Put your career on the fast-track with a...


  • Quebec City, Canada Staples Full time

    **Staples Promotional Products Retail Associate at the Airbus Mirabel Boutique** **Staples is business to business. **You’re what binds us together.*** Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian...


  • Quebec City, Canada belairdirect Full time

    **Work location**: Hybrid work from our Quebec office. **A career that fits your schedule** Want to sleep in on a workday? Do you want to pursue one of your passions in the evening? It's possible when you join our team as a Sales and Customer service Agent! Working with us is synonymous with flexibility. We give you the opportunity to choose between a...


  • Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Quebec City, Canada AmerisourceBergen Full time

    - What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: - Receive, scan and document all pertinent clinical information in compliance with SOP/protocol and applicable legislation - Work directly with internal and external clients to request additional information or clarification as necessary; - Review of source data documents (includes visit...


  • Quebec City, Canada Cencora Full time

    **Job Details**: **_PRIMARY DUTIES AND RESPONSIBILITIES:_** - Key point of contact for patients - Contact patients to gather information and educate patients on program services - Be a reimbursement expert in his/her assigned caseload territory - Educates the patient on program services, including but not limited to injection training, pharmacy options, and...


  • Quebec City, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Quebec City, Canada Rentokil Terminix Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **What does our Bilingual Accounts Receivable Specialist do?** Accounts Receivable Specialists will perform the daily data entry of...

  • Receiving Associate

    7 months ago


    Quebec City, Canada The Home Depot Canada Full time

    **Full Time, Temporary Position - Monday to Friday 8h00-17h00** Receiving Associates work as part of a team to unload merchandise from carriers and check the quantity and quality of merchandise. In addition they must RGR (Rough Goods Receipt)/ DGR (Detail Goods Receipt) and enter information about incoming merchandise into the stores’ computer system. All...


  • Quebec City, Canada The Home Depot Canada Full time

    **Part-Time Position - Salary Starting at 20$/H** Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. **Position Responsibilities** - Ensure customers receive products and...


  • Quebec City, Canada Medline Industries Inc Full time

    **Primary Location** CA-Quebec **Other Locations** CA-Ontario **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on...

  • Sales Associate

    8 months ago


    Quebec City, Canada Bebe Depot Plus Full time

    Bebe Depot is a boutique that specializes in baby gear, furniture, accessories and more for babies! We are looking for individuals who are passionate and energetic, who share our values and interested in joining our family. We offer a fun and unique team environment, training and learning experiences, with opportunities for advancement. The sales associate...


  • Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....