Operations Support Agent
4 weeks ago
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
Job Level
NV-03
The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.
General Information on the Position
Main Responsibilities- Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.- Input, validate, and save various data in the system.- Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.- Perform search requests; organize and produce requested information in accordance with established procedures.- Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.- As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.- Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.- Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Other working conditions- The work arrangement for the position is full-time on-site work #LI-Onsite- Number of jobs available : 1
**Qualifications**:
- High school diplomas- A minimum of 2 years of relevant experience
Please note that other combinaisons of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge- Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors- Knowledge of integrating data into systems- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities- Knowledge of service standards
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Drive results, Situational adaptability
Work Location
Caisse populaire Desjardins de Gatineau
Trade Union
Non Syndiqué
Unposting Date
2023-03-13
Job Family
Administration (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
-
Contact Centre Agent
12 hours ago
Gatineau, Canada Groupe Nordik Full timeGroupe Nordik is the leading creator of wellness spa villages, including the largest Spa in North America (Chelsea, QC) as well as largest event sauna (Whitby, ON). Since we first opened our doors in 2005 we have grown to over 500 000 visits per year from our 3 existing locations (Nordik Spa-Nature | Chelsea (QC), Thermëa by Nordik Spa-Nature | Winnipeg...
-
Administrative Support Agent
4 weeks ago
Gatineau, Canada Cegep Heritage College Full timePOSITIONAdministrative Support Agent – Class IDEPARTMENTInformation Office (Human Resources)TYPE OF HIRINGRegular Full-timeWORK SCHEDULE35 hours per week from Monday to Friday8:30 a.m. to 4:30 p.m.SALARY RANGE$22.36 to $25.00 per hourSUMMARYThe principal and customary work of the employee in this employment class consists in receiving and...
-
Administrative Support Agent
4 weeks ago
Gatineau, Canada Cegep Heritage College Full timePOSITIONAdministrative Support Agent – Class IDEPARTMENTInformation Office (Human Resources)TYPE OF HIRINGRegular Full-timeWORK SCHEDULE35 hours per week from Monday to Friday8:30 a.m. to 4:30 p.m.SALARY RANGE$22.36 to $25.00 per hourSUMMARYThe principal and customary work of the employee in this employment class consists in receiving and...
-
Administrative Support Agent
4 weeks ago
Gatineau, Canada Cegep Heritage College Full timePOSITIONAdministrative Support Agent – Class IDEPARTMENTInformation Office (Human Resources)TYPE OF HIRINGRegular Full-timeWORK SCHEDULE35 hours per week from Monday to Friday8:30 a.m. to 4:30 p.m.SALARY RANGE$22.36 to $25.00 per hourSUMMARYThe principal and customary work of the employee in this employment class consists in receiving and...
-
Administrative Support Agent
1 week ago
Gatineau, Canada Cegep Heritage College Full timePOSITIONAdministrative Support Agent – Class IDEPARTMENTInformation Office (Human Resources)TYPE OF HIRINGRegular Full-timeWORK SCHEDULE35 hours per week from Monday to Friday8:30 a.m. to 4:30 p.m.SALARY RANGE$22.36 to $25.00 per hourSUMMARYThe principal and customary work of the employee in this employment class consists in receiving and...
-
Collections Agent
4 weeks ago
Gatineau, Canada TAAG Corporation Full time**TAAG** is looking for a full-time Collections Agent to join the team. The Collections Agent will be required to perform but not limited to the following duties and undertake the following responsibilities in a professional manner: - Maintain the electronic and hard copy filing system; - Prepare loan documents; - Monitor accounts to identify outstanding...
-
Administrative Support Agent
4 weeks ago
Gatineau, QC, Canada Cegep Heritage College Full timePOSITION Administrative Support Agent – Class I DEPARTMENT Information Office (Human Resources) TYPE OF HIRING Regular Full-time WORK SCHEDULE 35 hours per week from Monday to Friday 8:30 a.m. to 4:30 p.m. SALARY RANGE $22.36 to $25.00 per hour SUMMARY The principal and customary work of the employee in this employment class consists in receiving...
-
Community Leasing Agent
4 weeks ago
Gatineau, Canada InterRent REIT Full timeWe are looking for Leasing Agents to join the InterRent REIT leasing team. This role is best suited for someone who has discovered a love of real estate, shows an understanding of the sales cycle, and demonstrates effective listening skills. You will be working with our prospective residents and will need to be a strong brand representative investing time to...
-
Advisory Agent
1 month ago
Gatineau, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Rental Agent
4 weeks ago
Gatineau, Canada Cogir Full timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...
-
Rental agent
3 weeks ago
Gatineau, Canada COGIR Immobilier Full timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...
-
Financial Services Agent
7 days ago
Gatineau, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Agente ou Agent de Développement Régulier à
5 days ago
Gatineau, Canada Western Quebec School Board Full timeAgente ou agent de développement Régulier à t emps plein (100%) Centre de formation continue de Pontiac /Centre administratif Service aux entreprises Département de l'éducation des adultes et de la formation professionnelle Nature du travail L’emploi d’agente ou agent de développement comporte plus spécifiquement la recherche, l’analyse et...
-
Rental agent
4 weeks ago
Gatineau, Canada COGIR Immobilier Full timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...
-
Rental agent
3 weeks ago
Gatineau, Canada COGIR Immobilier Full timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25 years....
-
Rental agent
4 weeks ago
Gatineau, Canada Cogir Immobilier Full timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25 years....
-
Agent de Relance Clients Bdc
4 weeks ago
Gatineau, Canada Toyota Gatineau Full timeTu es un naturel de la communication avec la clientèle? Tu te démarques par ton approche avec les gens? Viens nous rencontrer! Toyota Gatineau est à la recherche d’un(e) Agent(e) de développement des affaires au sein de notre division Occasion. Autres termes utilisés dans l’industrie pour définir le poste: **Support aux ventes - Agent BDC -...
-
Bilingual Claims Agent
1 day ago
Gatineau, Quebec, Canada Randstad Canada Full timeAre you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you've been looking forWe...
-
Agent(E) de Rétention
4 weeks ago
Gatineau, Canada Bravad Full timeOn a la BRAVOURE de se défier On fournit les EFFORTS jusqu’au bout On a du PLAISIR à être là On contribue ENSEMBLE aux résultats **_Qu’est-ce que vous diriez de venir travailler pour une organisation qui prône ce code d’honneur? _** **Sommaire du poste**: Présentement nous aimerions ajouter à notre équipe un agent de rétention aux ventes...
-
Home Based Agents
1 week ago
Gatineau, QC, Canada Cegep Heritage College Full timeAdministrative Support Agent – Class I Information Office (Human Resources) Regular Full-time 35 hours per week from Monday to Friday 00 per hour The principal and customary work of the employee in this employment class consists in receiving and forwarding telephone calls and performing a variety of administrative functions of a relatively complex...