Service Advisor

3 months ago

Etobicoke, Canada The Humberview Group Full time

Humberview Volkswagen is currently looking for a **Service Advisor** to join their team in Etobicoke.

Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

The **Service Advisor** will also advise customers on other available services, book appointments, and build long-lasting relationships.

This is a great role to improve and perfect your customer service skills while having the opportunity to develop strong product knowledge and sales techniques

Humberview Volkswagen is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Why Join HG**:

- **Career Growth**: Unlock opportunities for advancement within our organization.
- **Rewards Program**:Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
- **Comprehensive Benefits**: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
- **Excellence Recognition**: Proudly awarded as one of Canada's Best Managed Companies in 2024.
- **Established Legacy**:With over 60 years of service, our loyal customer base forms the foundation of our success.
- **Mentorship**: Receive training and support from our leadership team.
- **Exclusive Perks**: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
- **Social Engagement**: Engage in social events like sporting gatherings and BBQs.
- **Work-Life Balance**:No Sunday or holiday work plus long weekends off all summer-long for more time with family.
- And much more for you to discover

**Job Duties**:

- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Handling customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day.
- Handle telephone inquiries regarding work in process, appointments, and return phone messages promptly.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- **Minimum 2 years experience as a Service Advisor is strongly preferred.**:

- Experience with German/Volkswagen brand is considered an asset.
- Thrives in a fast paced environment, works well under pressure.
- A valid driver’s license.
- Strong attention to detail.
- Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

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