Bilingual Customer Relations Representative

2 weeks ago


St John's, Canada Eclipse Stores Inc Full time

**Responsibilities**:

- Monitor and reply to comments on social media platforms and online reviews in both French and English.
- Manage complex service issues and deescalate situations with customers.
- Translate company policies, manuals, memos and other communications to French-speaking stores.
- Assist with processing ecommerce orders in peak periods.

**Qualifications**:

- College or University degree in an applicable discipline.
- Completely bilingual and comfortable writing, reading and speaking in both French and English.
- Ability to translate from English to French and French to English at a high-quality level.
- Customer service experience, including managing escalated customer situations.
- Ability to work well with a team.
- Retail experience would be an asset.

Eclipse offers a competitive salary and comprehensive benefits package that includes group insurance, pension plan and a generous merchandise discount.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person



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