Customer Service Representative

4 days ago

St John's, Newfoundland and Labrador, Canada Oceanex Inc. Full time

CUSTOMER SERVICE REPRESENTATIVE

We are currently searching for a dynamic Customer Service Representative to join our St. John's Terminal. Reporting to the NL Inland Operations Manager, the incumbent will take, administer and respond to customers' requests.

Tasks and responsibilities

  • Process customers' orders promptly and efficiently. Take customers' bookings, by telephone, fax and electronically;
  • Answer customers' inquiries relating to availability of equipment, pick up, delivery, etc. Provide information to customers concerning the Company's services, i.e., sailing schedule, equipment types;
  • Perform tracing of bookings as required. Investigate customers' complaints to assist in determining service failure. Resolve issues with the help of dispatch and other departments. Communicate with road carriers to trace bookings when required;
  • Scan all documents from customers pertaining to bookings.
  • Redirect customers to appropriate departments relating to pricing, invoicing, etc.;
  • Perform other duties, as assigned.

Qualifications

  • High School Degree or equivalent combination of experience and education;
  • Experience in customer service;
  • Experience in transportation (an asset).

Skills

  • Strong organizational and communicational skills;
  • Punctual;
  • Ability to interact with clients in a courteous and professional manner;
  • Ability to answer promptly to clients' needs;
  • Ability to work in a fast pace environment.

You are interested and believe you have all the qualifications? Please forward your resume as soon as possible at:

Oceanex Inc. is committed to equity in employment and encourages all qualified individuals to apply. We thank all candidates for their interest but wish to advise that only those selected for an interview will be contacted. No telephone inquiries please.

OCEANEX INC. is Atlantic Canada's leader in intermodal transportation and has serviced the Newfoundland market for more than 100 years. We provide door-to-door transportation service from anywhere in North America to destinations in Newfoundland and Labrador.

We offer our employees a positive work environment, competitive salaries, and excellent benefits as well as an entrepreneurial environment with solid career progression based on a result driven culture. When you are a member of the Oceanex team, you enjoy a stable career where your ideas are encouraged, and skills valued.

We are very proud of our strong team of 400 employees and their exceptional commitment to safety, the environment, and our customers.

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