Service Writer

3 months ago

Regina, Canada Ryzer Door Controls Full time

**About us**

Ryzer Door Controls is a growing company in the door industry in Regina, SK. We are professional commercial door sales & service company that covers the entire province of Saskatchewan. We offer a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career.

What Ryzer Door offers you
- Competitive compensation
- Career Growth opportunities
- Permanent full-time hours
- On-the-job training
- Relaxed atmosphere
- Flexible schedule
- Safe work environment

Our firm is seeking a Service Writer to join our team of door industry professionals.

About The Role
- You will be responsible for answering phones.
- Writing up work orders for our technicians.
- Scheduling day to day service calls.
- Ensuring customer satisfaction with all work completed.
- Responsible for welcoming customers & gathering the required information to identify the issue's & maintenance work required.
- Complete all documentation required for customers which includes but not limited to work orders, purchase orders, providing copy of insurance, correct pricing for all work orders.
- Verifying customer information, preferred method of contact, accurate detailed estimates, updating customer on status of repair.
- Ordering parts & updating customers on status of orders.

About you
- Must have exceptional written & verbal communication skills.
- Excellent customer service skills.
- Ability to interpret customers descriptions & translate into clear instructions for the technicians.
- Excellent organizational skills & ability to prioritize tasks.
- Knowledge of Microsoft office.
- The ability to problem solve.
- Must be able to effectively deal with customer concerns or complaints.

Give us the right attitude & we will give you a great career opportunity with us. No prior door industry knowledge needed but would be an asset.

**Job Types**: Full-time, Permanent

**Salary**: $37,582.02-$64,445.91 per year

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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