Sales Support Specialist

4 weeks ago

Burlington, Canada DLL Full time

**Sales Support Specialist**

**Day to Day**
- Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
- Proactive pipeline management and follow-up.
- Support the generation of customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.
- Serve as 1st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with AML team and compliance, adhering to all CAMS requirements.
- Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required.
- Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
- Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
- Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

**Measures**:

- Customer and Partner experience / satisfaction (NPS)
- First time right (FTR) for approval and settlements
- Follow up times on non-First Time Right (FTR)

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Check this link to an overview of all benefits in your region.

**Essentials**
- Ability to deliver exceptional customer service.
- Shows Initiative and be energetic & enthusiastic.
- High level of honesty and integrity.
- Be highly motivated to exceed internal and external customer expectations.
- Prior exposure to vendor leasing/finance industry
- 3 years’ experience in sales support within a leasing/finance organization
- Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
- Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
- Strong attention to detail and high level of accuracy and compliance.
- Good level of understanding of credit risk
- Excellent communication skills (verbal & written).
- Ability to suggest improvements to systems and processes.
- Ability to effectively share knowledge.
- An ability to quickly adapt to new systems and environments.
- Ability to multi-task and manage a high level of varying requirements.
- Ability to prioritise tasks and work autonomously with mínimal supervision.
- Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis.
- Tertiary qualification is an advantage
- Problem solving skills and able to work independently
- Ability to work effectively as part of a team
- Proficient in Microsoft Office Tools (Teams, Outlook, Sharepoint, Word, Excel, etc)
- Bilingualism (French/English) is an asset

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Man

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