IT Administrator

3 months ago

Toronto, Canada TripArc Full time

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry's best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space - Kensington Tours and Travel Edge - TripArc has real insight into the needs of tour operators and travel agencies today.

**TripArc's **goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

**Job Description**:
Are you a tech-savvy problem solver with a passion for ensuring smooth IT operations? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you

We are seeking a proactive and detail-oriented IT Administrator to join our team. As the IT Administrator, you will play a crucial role in managing our internal IT infrastructure, ensuring seamless functionality across all systems and providing technical support to our employees.

**Responsibilities**
- Manage and maintain user accounts, permissions, and access rights across various systems and platforms.
- Oversee employee onboarding and offboarding processes, including setting up and configuring hardware/software, and conducting IT orientations.
- Provide technical support and troubleshooting assistance to employees on IT-related issues, including hardware, software, and network problems.
- Monitor and maintain IT inventory, including hardware, software licenses, and peripherals.
- Collaborate with external vendors and service providers to resolve technical issues and ensure timely delivery of IT services.
- Implement and enforce IT policies, procedures, and security measures to safeguard company data and systems.
- Stay up-to-date with the latest IT trends, technologies, and best practices, and make recommendations for continuous improvement.

**Qualifications**
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in IT administration, preferably in a corporate environment.
- Strong knowledge of Windows and Mac operating systems, as well as proficiency in Microsoft Office Suite and other productivity tools.
- Experience with user account management, Active Directory, and group policy administration.
- Excellent troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills, with the ability to effectively interact with employees at all levels.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

**Why Join Us?**
- Competitive salary and benefits package
- Opportunity for growth and career advancement
- Collaborative and supportive work environment
- Cutting-edge technology and tools to enhance your skills
- Make a meaningful impact on the success of the company

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