Lead Consultant]
4 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Will make independent decisions regarding new processes and procedures for the Major Incident Management process._
- This role is work from office._
- Responsibilities_
- _Designs and continuously improves documented procedures for Major Incident Management._
- _Leads Major Incident Management bridge calls, ensures prompt action on behalf of all teams involved._
- _Make recommendations to management regarding improvements, and concerns._
- _Deliver high-quality incident management and problem management for any high severity issues._
- _Drive reduction in Mean Time to Repair (MTTR) by improving incident and problem management processes._
- _Prioritize incidents and problems based on urgency and impact to the business._
- _Drive Incident Manager training materials and execute training programs._
- _Write and maintain documentation for incident protocols, processes, and standards._
- _Engage and coordinate relevant personnel from all teams during incident and problem resolution Improve internal incident and problem communication strategies._
- _Collaborate with problem owners to investigate root causes and facilitate resolution in adherence with established SLAs._
**_ _**
- Qualifications we seek in you_
- Minimum Qualifications_
- _Bachelor's degree in information technology, engineering, or a related field._
**_ _**
- Preferred Qualifications/ Skills_
- _Experience working in IT service management, being IM or a similar role. Tech support experience is helpful._
- _Experience and tenacity in driving resolution of complex issues; always stay calm even in bad crisis situations._
- _Excellent written and verbal communication skills are a must. The ability to effectively communicate is significant._
- _Ability to analyse a high volume of technical data and work in a fast-paced environment._
- _Experience leading teams to support meeting a contractual service level agreement ITSM experience, especially with Problem, Change, and Incident Management_
- _Experience on Change Management; Problem Management and Incident management_
- _Knowledge of tools such as METIS, JIRA, COMITS will be added advantage._
- _Ability to work under mínimal supervision._
- _Capital Markets Domain knowledge is preferred._
- _Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management. Experience._
**_ _**
**_
Job_**_Lead Consultant_
**_ Primary Location_**_CA-Montreal_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Apr 29, 2024, 5:41:19 PM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_
-
SAP Consultant
16 hours ago
Montréal, Canada Q1 Technologies Full time**Role: SAP S/4HANA - Solution Architect** **Location: Canada(Montreal, QC)** **Duration: Full Time** **Client: TCS** **SOLUTION ARCHITECT - Director** Duties include Recommend and implement SAP S/4 HANA centric solutions to support business capabilities and complex business scenarios with the objective of simplifying, stabilizing and modernizing the...
-
Jde Hcm Functional Consultant
1 month ago
Montréal, Canada Syntax Systems Ltd. Full timeSummary: The Senior Canadian HCM Functional Consultant will have strong implementation skills covering JDE EnterpriseOne Payroll and Human Capital Management. Consultant will have the ability to lead client design workshops and data migration. Resource will convert legacy data to EnterpriseOne and split data for company mergers and divestitures. This...
-
Consultant en immigration
4 days ago
Montréal, QC, Canada Go Canada (Academic, Immigration & Legal Services) Full timeCompany Overview:**Go Canada Academic, Immigration & Legal Services is a leading firm based in Montreal, QC, specializing in providing comprehensive immigration consultancy services. We are committed to guiding clients through the intricate process of Canadian immigration.**Position Summary:**We are seeking a dedicated full-time Immigration Consultant to...
-
Technical Consultant
1 month ago
Montréal, Canada Graitec Full timeMontreal, Canada Technical 1350 **Job Description**: About Graitec Group Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly...
-
Technical Consultant
1 month ago
Montréal, Canada Graitec Full timeAbout Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly complementary activities: - Value Added Reseller of...
-
Education Consultant
4 weeks ago
Montréal, Canada New Frontiers School Board Full time**NATURE OF THE WORK** The position of education consultant encompasses responsibility for providing advice and support to staff of educational institutions and services in the implementation, development, and evaluation of programs of study, class management and instructional materials within the Quebec Ministry of Education Digital Action Plan...
-
Associate Director
1 month ago
Montréal, QC, Canada Outpost Recruitment Full timeAssociate Director / Senior Consultant, Loan Monitoring (Buildings) | Cost Consultancy ~ Cost Consultancy Leading cost consultancy focused on independent advisory services, software and data solutions to the global commercial real estate industry Our client, a leading cost consulting and project management firm has immediate openings for a number of...
-
Organizational Health Consultant
1 month ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Technical Consultant
4 weeks ago
Montréal, Canada Applied Software Technology Full timeMontreal, Canada - Technical - 1410 Job Description **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly...
-
Payroll Consultant
3 days ago
Montréal, QC, Canada Insight Global Full timeInsight Global is looking for a Bilingual Payroll Consultant to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Payroll Consultant will assist clients with instruction, navigation, troubleshooting, and evaluations, ensure timely follow-up on assigned cases, and professionally address client inquiries...
-
Sales and Design Consultant
1 month ago
Montréal, Canada California Closets Franchise Full timeCompany Description For more than four decades, California Closets has built a reputation for delivering truly custom products and unparalleled service to our clients. All our projects are 100% custom and built with the best products in the industry. We've helped transform spaces, enhanced homes, and allowed people to get more out of life. **Job...
-
Analyst, Investment Consulting
16 hours ago
Montréal, Canada Aon Corporation Full timePosting Description: **Analyst, Investment Consulting** You recently graduated and are looking for a unique opportunity to pursue a career in institutional investing industry? Then Aon has an opportunity for you! As part of an industry-leading team, the Analyst will help empower results for our institutional clients by delivering innovative and effective...
-
Lead Consultant
2 weeks ago
Montréal, Canada Genpact Full timeJob Description:ResponsibilitiesThe main responsibilities include vulnerability remediation which would be the primary task.Should work on configuration, implementation, support of Sybase Database Production servers and technical guidance of junior team members.Understand business requirements and design solutions accordingly.Ensure quality standards in...
-
Lead Consultant],
4 days ago
Montréal, Canada Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Lead Consultant],
1 month ago
Montréal, Canada Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
SAP Presales Consultant
3 days ago
Montréal, Canada Createch Full timeCompany Description Createch, a Talan company is a Canadian leader in operational performance improvement, supply chain optimization and in the integration of information technology solutions. Since 1993, we offer services in manufacturing and logistics performance improvement, process reengineering, change management and ERP solution implementation. The...
-
Defined Contribution
6 days ago
Montréal, Canada Marsh McLennan Companies Full timeDescription: At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning...
-
Principal Consultant
4 weeks ago
Montréal, Canada DNV Full time**About us**: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world s most successful...
-
Senior Executive Rewards Consultant
2 weeks ago
Montréal, Canada Marsh McLennan Companies Full timeDescription: At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are....
-
Power BI Consultant
1 month ago
Montréal, Canada Syntax Systems Ltd. Full time**Power BI Consultant** **, Atlanta - remote - United States** *** **-** **Canada** **- Mexico** - Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments...