Business Development Manager, Wireless Division

3 months ago

Regina, Canada Prairie Mobile Communications Full time

The Business Development Manager is primarily responsible for creating and executing the wireless business strategy, building & maintaining key customer relationships with new and existing clients. They will lead and oversee a team of Wireless Account Executives and work with staff from various departments to increase sales opportunities and maximize revenue. This role will grow new and manage existing customers, ensure ongoing satisfaction and retain business, and will actively acquire and obtain new businesses within Saskatchewan to ensure continual opportunities for business growth. This role can be based out of the Saskatoon or Regina area.

**The Role**

**Business Development**
- Build key customer relationships with new and existing clients.
- Work with staff from various departments to increase sales opportunities and maximize revenue.
- Manage existing clients to ensure ongoing satisfaction and retain business.
- Actively contact customers within a defined market or geographic area to ensure continual opportunities for business growth.
- Work collaboratively with Marketing on messaging and audience identification, implementing and executing the Company's marketing strategy and business plans.
- Conduct research to identify potential clients and identify business opportunities, generate warm leads, and seek out partnerships.
- CRM and customer funnel/pipeline management & planning.
- Negotiate and close business deals.
- Develop a rapport with new clients.
- Present new products and services and enhance existing relationships.
- Handle client objections by clarifying information, emphasizing benefits, and working through differences to a positive conclusion.
- Predict clients’ future needs and devise strategies and action plans to meet those needs.
- Maintains a strong and positive working relationship, and a high level of communication with both internal and external team members and stakeholders.
- Collaborate with District Sales Managers and store teams to manage shared customers.
- Collaborate with internal sales partner on non-wireless connected technology solutions, and develop strategies and plans to cross sell those products to our wireless business customers.
- Liaise with senior management to determine organizational strategy and initiatives.
- Be knowledgeable, current and stay up to date on all product, promotional, pricing and service offerings.
- Work with technical staff and colleagues to meet customer needs.
- Resolve customer concerns and complaints in a courteous, professional manner.
- Attend industry functions and provide feedback and information on emerging trends.
- Consult with and present to senior management on business trends to develop new services, products, and distribution channels.
- Identify opportunities for campaigns, services, and distribution channels that will lead to increased sales.
- Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
- Ensure that data is accurately entered and managed within the company’s sales management system.
- Forecast sales targets and ensure they are met by the sales team.
- Maintain extensive knowledge of current market conditions.
- Track and record activity on accounts and help to close deals and meet targets.
- Submit weekly progress reports, ensuring accuracy of data, customer and sales information.
- Lead/create Request for Proposal (RFP) responses to potential/existing clients.
- Participate safety training related to this position.
- Other projects and duties as assigned.

**Employee Management**
- Build and retain an effective team of sales representatives.
- Provide leadership; lead by example with respect to company polices and culture.
- Manages and develops Wireless Account Executives by setting and demonstrating a strong business ethic for dealing with customers, suppliers, and fellow team members.
- Set sales targets and provide sales support by coaching and motivating the team to achieve sales goals.
- Review and approve team’s payroll.
- Conduct probationary and Quarterly Performance Updates.
- Create a safe environment for the discussion and resolution of issues and concerns.
- With the support of Human Resources counsel, discipline, and offboard employees.

**Requirements**:

- Minimum of three (3) years of sales and management experience in a related industry; wireless and communications experience is highly desired and preferred.
- Post secondary degree or diploma in business, marketing, economics, or a related field or a blend of relevant experience in sales, management, and business development.
- Proven understanding of the wireless and communication technology industry and associated products and services.
- Experience coordinating, composing and drafting sales proposals, and RFP responses for various customers based on size and scope.
- Experience with sales funnel and pipeline management, and CRM software and principles.
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