Bilingual Digital Support Coordinator
23 hours ago
**Digital Support Coordinator**
**Summary**
The Digital Support Coordinator supports the National Sales and Marketing team and** **Strategic Account Manager**,** in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Sales Support.
**Responsibilities**
- Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.- Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full-
- Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners-
- Provide administrative services to the Strategic Account Manager-
- Respond to enquiries from Distribution Partners inquiring for Digital Programs- Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP
- Participate in weekly digital support meetings
- Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database
- Collaborate and foster a positive team environment with the Retail Distribution team
- Build and maintain knowledge and understanding of Empire Life products
- Maintain knowledge of evolving digital platforms including Advisor Dashboard, Envision, and Fast and Full
- Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience
- Accurately respond to support requests, meeting or exceeding agreed upon service levels
- Participate in project work as an individual or member of a team
- Act as a liaison between Distribution and business partners to solve issues efficiently and on time
**Skills / Knowledge / Education**
- 3+ years office administration experience required
- Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems
- Experience with CRM/MD
- Experience in sales support an asset
- Sales, marketing and/or promotions experience an asset
- Insurance and/or financial services industry experience an asset
- Bilingualism (English/French) is required
- Post-secondary education an asset
- Attention to detail
- Exceptional organizational skills
- Ability to prioritize and balance multiple tasks and projects
- Well-developed verbal and written communication skills
- Well-developed problem resolution skills
**Working Conditions**
- Office environment; prolonged periods of sitting while using a computer and/or telephone.
- May be required to work overtime in order to support service requirements.
- May be required to travel to Distribution Partner events, on occasion.
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