Technical Inside Sales Representative

2 weeks ago

Edmonton, Canada RHK Hydraulic Cylinder Services Inc Full time

At RHK, we are passionate about hydraulic cylinders. Are you excited to **make a difference** by **sharing your ideas and improvements**? Do you do the **right thing, the right way and do it safely **all while focusing on **customer success**? We are seeking an individual that will **contribute to our core purpose** of _collaborating with our customers to turn ideas into products and problems into solutions_ If this describes you, look no further; we want you to join our RHK family

**Why Join the RHK Team?**

At RHK you are more than just an employee, you are part of the RHK Team. We hire, develop and invest in our team members ensuring that they are set up for success. We offer in-house training programs, a bonus plan, an apprenticeship support program, external training funds, competitive pay, and a comprehensive benefits plan including prescription safety eye wear and boot allowance programs. At RHK, we are about the greater good, we celebrate each other’s wins, we take the initiative, we try to continuously improve, and we respect and support each other. If this is something you value, come join our team

**Summary**

The Technical Inside Sales position communicates directly with customers, managing their needs and expectations regarding RHK’s products and services. This position is responsible for the coordination of jobs by understanding and communicating customer requirements, preparing estimates and quotes, and handling all project related inquiries for manufactured products. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Job Responsibilities & Duties**
- Understand and interpret technical requirements and provide technical information/expertise to customers
- Prepare and coordinate the preparation of full cost estimates using time, material costs and labor information provided by Operations
- Obtain pricing and delivery quotations from vendors on required materials and parts
- Send quotations and follow up with customers
- Collaborate with Sales, Engineering, and Operations teams to determine how products and services could be made or modified to suit the needs of the customer
- Answer technical inquiries and questions from customers regarding products, maintenance, requirements, operations, and documentation, other related information
- Ensure correct and necessary information is entered and maintained in CRM and ERP
- Handle customer concerns and coordinate with necessary departments to reach resolution

**Requirements**:

- Diploma in Mechanical Engineering Technology or related field
- Ability to interpret and understand drawings, technical specifications, and successfully communicate that information internally and to our customers
- Able to work effectively in a fast-paced environment and multi-task
- Hydraulics or oilfield manufacturing experience preferred
- Customer focused - responds promptly to customer needs
- Excellent written and verbal communication skills
- Highly organized with strong time management skills
- Excellent attention to detail
- Must be adaptable to changing work environments and competing demands and is able to deal with frequent changes, delays, or unexpected events

**About us**

Established in 1990, RHK Hydraulics Cylinder Services is a privately-owned company dedicated to manufacturing and servicing hydraulic cylinders. We are known for our high standard of customer service and skillful customization of products to meet our client’s unique requirements. Based in Edmonton, Alberta, RHK services a wide range of clients worldwide in industries such as oil and gas, construction, agriculture, heavy machinery, forestry, mining, transportation, and utilities.

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