Student Housing Assistant

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:04/23/2024
**Req ID**: 37066
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Student Housing & Residence Life
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00041779

**Description**:
**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Department of Student Housing and Residence Life at the University of Toronto Scarborough is committed to creating an inclusive and welcoming environment that is conducive to students’ personal and academic success. Our department is responsible for planning and directing all aspects of the University of Toronto Scarborough’s student residences in order to provide accommodations and a community that promotes the development of our students. We work collaboratively with student service professionals across the campus in order to provide a wide range of activities, services and supports to enhance the quality of student experience.

**Your opportunity**:
**Your responsibilities will include**:

- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
- Booking rooms and arranging appropriate accommodations (e.g. check-in/check-out activities, move-in and residence orientation)
- Troubleshooting and resolving routine issues (e.g. replacement of lost keys)
- Disseminating information (e.g. provides information to students on: off-campus housing services, residence options, fees, amenities, residence life programs and student groups, housekeeping, maintenance needs, residence council)
- Coordinating meeting schedules, agendas, materials, action and follow-up items
- Determining logístical details and activities for events and/or programming (e.g. preparation of notices, invitations, attendance lists, registration, selling tickets)

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three years of experience in a customer service position in a post-secondary institution
- Strong customer service skills
- Sound interpersonal, problem-solving, and organizational skills
- Strong oral and written communication required
- Ability to exercise sound judgment, tact, sensitivity and ability to serve a diverse student population
- Ability to prioritize work, particularly during peak periods and meet deadlines
- Proficient using Microsoft Word, Outlook, PowerPoint
- Ability to demonstrate professionalism and diplomacy in working with University staff, students, parents and landlords
- Attention to detail and ability to maintain accuracy
- Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

**Assets (Nonessential)**:

- Knowledge of UTSC and its student services
- Experience with a residence management database (e.g. StarRez) and Student Information Systems

**To be successful in this role you will be**:

- Approachable
- Organized
- Patient
- Problem solver
- Resourceful
- Tactful

**Notes**:

- A full job description is available upon request from the UTSC HR Office.

**Closing Date**: 05/08/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

**Lived Experience Statement

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