Manager, Student Housing Initiatives

6 months ago

Toronto, Canada OCAD University Full time

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we work, stand and create._

OCAD University, Canada’s largest and oldest art and design university, is a vibrant community of bold, curious and compassionate artists, designers and scholars who are imagining and creating a joyful, equitable and sustainable world. The University is an internationally renowned hub for art, design, digital media, research, innovation and creativity, and arts administration. It embraces collaborative and interdisciplinary approaches to change-making through art, design-thinking curriculum and research, making OCAD U a local, regional, national and global leader in art and design.

It is an exciting time to join the OCAD U community. The University is at a key stage in its institutional transformation, with the implementation of its Academic and Strategic Plan and guiding principles—driving positive impact, decolonization, indigenization, and equity, environmental sustainability, emerging as a vibrant hub, student-centered approaches, innovation in learning, teaching, and research, and financial stewardship.

Reporting to the Associate Registrar, Financial Aid & Awards, the Manager, Student Housing Initiatives will lead the development and implementation OCAD University’s student housing programs, including University administered residence room spaces, and additional resources for students choosing to seek their own accommodation arrangements.

**SUMMARY OF RESPONSIBILITIES**:

- Set up all operational requirements as required by our housing partners, including:

- Student room placement
- Student billing and collections, in collaboration with Student Accounts
- Administration of sublet and summer room allotments
- Regular communication with housing partner administration
- Monitor service level agreements to ensure compliance
- Where necessary, provide coordination of issues management for students living in residence with diverse needs and backgrounds
- Develop a conflict resolution process to help address and resolve conflicts between students living in residence
- Develop and implement processes to address mid-year room vacancies
- Investigate and develop new partnerships with other residence service providers
- Establish a permanent housing office pending the outcome of housing development partnerships currently under consideration
- Develop a suite of resources for domestic and international students seeking long term student housing
- Lead and supervise support staff, including hiring and orientation, setting goals and objectives, monitoring progress, evaluating employee performance, coaching, and supporting professional development
- Develop reports on occupancy and usage
- Formulate recommendations to support the sustainability of the student housing program

**QUALIFICATIONS**:

- Post-secondary degree or equivalent combination of education and experience, with a minimum of five (5) years of progressive administrative experience, including two (2) years of supervisory experience in a post-secondary educational environment.
- Familiarity with OCAD University is an asset
- Proven interpersonal leadership and project management skills
- Experience in program development, design and assessment required; evidence of innovative thinking in program design and delivery
- Demonstrated ability in exercising tact, sound judgement and confidentiality
- Demonstrated commitment to the principles of equity and diversity, and proven ability to deal effectively with a diverse population, including students, faculty, administrators, counsellors and support staff
- Demonstrated ability to work independently, create sound and efficient administrative processes and build collaborative working relationships
- Demonstrated problem-solving skills, and the ability to manage competing priorities in a busy environment
- Excellent customer service skills in providing detailed information and support to various stakeholders
- Commitment to student safety and well-being

**Compensation**:Commensurate with experience, plus benefits*.
- The successful incumbent has the option of pay in lieu or enrollment in benefits.

**Hours of Work**: Monday to Friday, 35 hours per week. This is a two (2) year temporary contract. The incumbent in this role will be expected to report to work on campus.

**Application Deadline**:
Applications should include:

- An updated resume.
- A cover letter.
- As an institution committed to art, design, digital media and related scholarship, OCAD University recognizes the profound and essential value that diversity brings to the creation, reception and circulation of creative practices and discourse. OCAD University understands that valuing diverse creative practices and forms of knowledge are essential to and enrich the institution’s core mission and vision a

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