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HR Systems Specialist

1 month ago

Markham, Canada SE Health Full time

**JOB SUMMARY**:
Reporting to the Senior Director, HR Transformations, the Manager, HR Technology will play a key role supporting HR operations to achieve overall system efficiencies, expert knowledge and ongoing functional maintenance of all HR Support Systems.

As a positive change agent, this role will collaborate with different stakeholders within HR, IT, Transformations and Operational teams to ensure that we deliver impact in everything that we do - from minor process changes to extensive changes through project deliverables, teamwork, documentation, training, configuration, customer and post-execution project support.

**JOB RESPONSIBILITIES**:

- Provide HR functional systems support to multiple HR technology platforms through configuration of data, standardization across systems, business processes, enhancements, and reporting needs to support business and end user requirements
- Lead HR System changes through maintenance, enhancements, testing, and deployment
- Provide production support, including researching and resolving problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements
- Bridge the needs of the HR business areas and the systems to improve efficiency within the HR team
- Proactively provide input to improve the strategy that will ensure effective and efficient use of the modules and tools
- Support continuous improvement, by seeking new ways to improve efficiencies through automation and improved use of technology
- Lead and/or participate in new implementation, upgrades, system changes, and/or feature review, impact analysis, testing, education, project support, training, implementation, and post-execution support
- Partner with HR, IT, Digital Transformations and/or operations to address and provide solution design to business needs
- Monitor the efficacy and adoption of solutions, identifying problems ahead of business partners and surfacing opportunities to enhance or scale solutions to better support business needs
- Build and maintain reports and dashboards relevant to the modules, and provide support with data requests fixing integrations or configuring new security in the relevant areas
- Fulfill ad hoc requests for business information
- Assist leadership with building effective practices to meet business and employee needs
- Becomes a strong advocate to influence, persuade, or educate others on HR systems, processes, and data standards
- Other duties as assigned

**QUALIFICATIONS**:

- Bachelor’s degree in Business Administration, or a related field, or an equivalent combination of education and human resources experience
- Minimum 5 years’ HR Systems experience, specifically with system configurations, standardizations, and HR best practices across multiple platforms
- Minimum 5 years’ experience as a HR functional product expert (SME) with multiple HR Systems varying in size (i.e., Oracle, Workday, SAP, Mercer, Taleo, HR Helpdesk, MicroStrategy/BI Tools)
- Minimum 5 years’ working knowledge and experience with Core HR, talent management, benefits, compensation, compliance, performance management. HR reporting requirements, project management and understanding HR operations
- Excellent communication and interpersonal skills with proven ability to work with both technical and non-technical stakeholders persuasively to resolve highly complex problems and recommend or produce best solutions
- Proactively seeks the best resolution using excellent business analysis skills: timeline planning, requirements definition and documentation, test planning and deployment approaches
- Strong analytical, critical thinking, problem-solving skills, and a high degree of accuracy and attention to detail with the ability to identify and implement standardizations across systems as well as for process design and systems thinking
- Employee centric mindset with a continuous improvement and solution-oriented approach
- Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities, capable of handling pressure and challenges in a dynamic business environment

**ABOUT US**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully