Service Coordinator

3 months ago


Ottawa, Canada Laurysen Kitchens Ltd Full time

**Please note**: We are currently located at 2415 Carp Rd but will be moving to 7 Industrial Avenue, Carleton Place in early 2025.

KEY RESPONSIBILITIES
- Administration of deficiency lists generated by Installers, Laurysen walk-throughs, customer generated requests to obtain job closure:

- Request orders for builder billable or Laurysen required items
- Follow up items with manufacturing
- Daily communication with coordinator team
- Processing completed items (scan, copy, update electronic records, file)
- Administration of Tarion PDI Inspections (warranty) for home owners’ pre-closure, 30 day, year end, and miscellaneous
- Follow up items with manufacturing
- Maintain positive professional image as customer point of contact and elevate to higher level internally as necessary for resolution of customer concerns

TOOLS / TECHNOLOGY / EXPERIENCE
- 2-3 years previous experience in an administrative support role
- 2-3 years customer service experience
- Office Equipment (phones, copier, scanner, etc.)
- Experience in use of wood working tools an asset
- Cabinet manufacturing experience, or relevant experience an asset

COMPETENCIES / SKILLS / OTHER JOB DEMANDS / ENVIRONMENT
- Problem solving, planning, prioritizing, decision making, working to deadlines, customer service oriented, resilient, multi-tasking, fast-paced, self-managing, detail oriented,
- Internal / external contacts, work as part of a team or alone

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Expected hours: 41.50 per week

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- administrative assistant: 1 year (preferred)

Work Location: In person


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