Call Operator

3 weeks ago

Mississauga, Canada 1store inc. Full time

**1Store Inc.** is a leading Canadian retail company committed to providing exceptional products and outstanding customer service to our diverse clientele across the country. As we continue to grow, we are seeking a dedicated and personable **Call Operator** to join our dynamic team.

**Responsibilities**:

- **Customer Communication**:

- Handle inbound and outbound calls from customers regarding product inquiries, order status, returns, and other service-related issues.
- Provide accurate and timely information about products, promotions, and store policies.
- **Order Management**:

- Assist customers in placing orders over the phone, ensuring all details are accurately captured.
- Process orders, returns, and exchanges efficiently using our retail management system.
- **Problem Resolution**:

- Address and resolve customer complaints and concerns with professionalism and empathy.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- **Data Entry and Documentation**:

- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Update customer information in the database as needed.
- **Team Collaboration**:

- Work closely with other departments, including sales, inventory, and shipping, to ensure seamless customer service.
- Participate in team meetings and training sessions to stay updated on product knowledge and company policies.
- **Performance Metrics**:

- Meet or exceed individual and team targets for call handling, customer satisfaction, and other key performance indicators (KPIs).

**Requirements**:

- **Education and Experience**:

- High school diploma or equivalent required; post-secondary education preferred.
- Minimum of 1 year experience in a call center, customer service, or retail environment.
- **Skills and Abilities**:

- Excellent verbal and written communication skills in English; bilingual (English/French) is a plus.
- Strong interpersonal skills with the ability to handle difficult situations calmly and effectively.
- Proficient in using computers, including Microsoft Office Suite and retail management software.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- **Personal Attributes**:

- Positive attitude and a customer-centric mindset.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

**We Offer**:

- **Competitive Compensation**:

- Attractive salary package with performance-based incentives.
- **Benefits**:

- Comprehensive health and dental insurance.
- Employee discount on store products.
- Paid time off and holiday pay.
- **Professional Development**:

- Opportunities for career advancement within the company.
- Ongoing training and development programs to enhance your skills.
- **Work Environment**:

- Friendly and supportive team atmosphere.
- Modern office facilities with the latest technology.

**How to Apply**:
**Job Types**: Full-time, Part-time

Pay: From $23.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care
- Flexible schedule
- Paid time off

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Call Operator

    1 month ago

    Mississauga, Canada CAMDEN MARKETING INC. Full time

    **About Us** We are a dynamic and growing sales and marketing company dedicated to helping our clients achieve their business goals through innovative strategies and customer engagement. We are looking for a motivated and professional Call Operator to join our team. While we offer flexibility with remote work, occasional presence in our head office is...

  • Call Centre Operator Distance Work

    6 months ago

    Mississauga, Canada Quadera Limited Full time

    **Key Responsibilities**: **Customer Interaction**:Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests. Provide accurate and relevant information about products, services, policies, and procedures. Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as...

  • Housekeeper, On Call

    6 months ago

    Mississauga, Canada Compass Group Full time

    **Working Title**:Housekeeper, On Call **Employment Status**: On-Call (PRN, Per Diem, Casual) **Starting Hourly Rate**: 18.95 **Address**:6381 silver dart drive Mississauga ON L4W 2P7 **New Hire Schedule**:should be availabe in weekends, mornings, evenings Available You might not know our name, but you know where we are. That’s because Compass Group...

  • Cook, On-call

    5 months ago

    Mississauga, Canada Compass Group Full time

    **Working Title**:Cook, On-Call **Employment Status**: On-Call (PRN, Per Diem, Casual) **Starting Hourly Rate**: 20.51 **Address**:2710 Britanna Rd. E. Mississauga ON L5P 1B2 **New Hire Schedule**:Varies You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company...

  • On-call Client Service Supervisor

    1 day ago

    Mississauga, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in...

  • Electricity System Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Independent Electricity System Operator Full time

    OverviewThe Independent Electricity System Operator (IESO) is seeking a highly skilled and experienced Electricity System Specialist to join our team.This role will involve working with various stakeholders to design, develop, and implement software applications that support the reliable operation of the power system and other corporate needs.We offer a...

  • Cook, On-call

    6 months ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Cook, On-call

    6 months ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Medical Receptionist

    6 months ago

    Mississauga, Canada BLUEWATER IMAGING Full time

    **We are currently seeking a Full-Time Medical Receptionist / Call Centre Booking Agent to work at our Mississauga Location.** **Qualifications/Skills**: - Recent experience in administrative support, customer service, or Call Centre is required. - Knowledge of medical terminology and administration is required. - Proficiency in Microsoft Word, Excel, and...

  • Poe - On Call Resettlement Counsellor

    6 months ago

    Mississauga, Canada Polycultural Immigrant and Community Services Full time

    **Position Title** POE - On Call Resettlement Counsellor **Organization Structure** Reports to the Senior Program Coordinator **Job Classification** Counsellor **Job Status** On - Call (max 40 hours per week, no guarantee of hours) **Number of Positions** 2 **Location** Pearson International Airport **Wages** $24.00/hour **This is Not a Bargaining...

  • Seasonal/on Call Van Driver

    3 months ago

    Mississauga, Canada Durham Metro Courier + Express Ltd. Full time

    We are looing for individuals that own and operate their own mini-van or cargo van to pick up roughly 50-100 parcels at one location and delivery them usually within one town (Pickering, Ajax, Whitby, Oshawa and Bowmanville) Hours are usually 10am-6pm and are paid per stop. We will provide training on how to use the scanner/smartphone app. Must also have a...

  • Dock Worker/forklift Operator

    4 weeks ago

    Mississauga, Canada TST-CF Express Full time

    **About Us**: TST-CF Express has been an industry leader for over 95 years, specializing in Less Than Truckload (LTL) Freight. TST-CF Express is located across Canada wide, and through its strategic partnerships provides transportation services across North America. Currently we are looking for Dock workers/Forklift operators. **(Hiring Immediately) Shift...

  • Title Specialist Solutions

    6 months ago

    Mississauga, Canada Independent Electricity System Operator Full time

    INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO) Requisition ID: 19704 Location: Mississauga, ON (Hybrid) Status: Regular Business Unit: Information & Technology Services Why join us?  You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that. We also know that...

  • Fashion Retail Leader

    2 weeks ago

    Mississauga, Ontario, Canada Aldo Group - Call It Spring Full time

    Unlock Your Potential as a Store Manager at ALDO Group - Call It Spring.About UsThe ALDO Group is a global leader in footwear and accessories, dedicated to creating a world of love, confidence, and belonging.Job SummaryWe're seeking a talented Store Manager to lead our team and drive sales growth. As a Store Manager, you will be responsible for building a...

  • On Call Resettlement Counsellor

    2 weeks ago

    Mississauga, Canada Polycultural Immigrant and Community Services Full time

    **Position Title**: On Call Resettlement Counsellor (**Spanish**-speaking) **Organization Structure**: Reports to the Program Coordinator **Job Classification**: Counsellor **Job Status**: On - Call (no guarantee of hours) **Location**: Pearson International Airport **Wages**: $24.48/hour **This is Not a Bargaining Unit Position.** **About...

  • On Call Resettlement Counsellor

    2 weeks ago

    Mississauga, Canada Polycultural Immigrant and Community Services Full time

    **Position Title**: On Call Resettlement Counsellor (**Rohingan**-speaking) **Organization Structure**: Reports to the Program Coordinator **Job Classification**: Counsellor **Job Status**: On - Call (no guarantee of hours) **Location**: Pearson International Airport **Wages**: $24.48/hour **This is Not a Bargaining Unit Position.** **About...

  • Pharmacy Calling and Adherence Specialist

    6 months ago

    Mississauga, Canada Greenshield Holdings Full time

    GreenShield Specialty Pharmacy is focused on the handling and service of injectable, infused and biologic medications. We provides high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple...

  • On Call Resettlement Counsellor

    6 months ago

    Mississauga, Canada Polycultural Immigrant and Community Services Full time

    **Position Title**: POE On Call Resettlement Counsellor (**Spanish**-speaking) **Organization Structure**: Reports to the Program Coordinator **Job Classification**: Counsellor **Job Status**: On - Call (no guarantee of hours) **Location**: Pearson International Airport **Wages**: $24.48/hour **This is Not a Bargaining Unit Position.** **About...

  • On Call Resettlement Counsellor

    6 months ago

    Mississauga, Canada Polycultural Immigrant and Community Services Full time

    **Position Title** POE - On Call Resettlement Counsellor **Organization Structure** Reports to the Senior Program Coordinator **Job Classification** Counsellor **Job Status** On - Call (max 40 hours per week, no guarantee of hours) **Number of Positions** 3 or more **Location** Pearson International Airport **Wages** $24.00/hour **This is Not a...

  • On Call Resettlement Counsellor

    6 months ago

    Mississauga, Canada Polycultural Immigrant and Community Services Full time

    **Position Title**: POE - Airport On Call Resettlement Counsellor (Burmese-speaking) **Organization Structure**: Reports to the Program Coordinator **Job classification**: Counsellor **Job Status**: On - Call (no guarantee of hours) **Location**: Pearson International Airport **Wages**: $24.00/hour **This is Not a Bargaining Unit Position.** **About...