Current jobs related to On-call Client Service Supervisor - Mississauga - Bayshore HealthCare
-
On-call Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeBayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in...
-
On-call Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. Bayshore is looking for an **_On-Call Client Service Coordinator_** to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding...
-
On-Call Client Service Coordinator
3 days ago
Mississauga, Canada Bayshore HealthCare Full timeJob Description Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best...
-
On-call Client Service Coordinator
2 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeBayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in...
-
Project Supervisor
2 weeks ago
Mississauga, Canada On Side Restoration Full time**Project Supervisor** Are you an expert in the trades? Can you tell the difference between superior and excellent work? Are you a born leader with exceptional customer service abilities? If you answered yes to those three questions, the Project Supervisor role at On Side might be the job you’re looking for. **The Job - Project Supervisor** Project...
-
Client Service Supervisor
3 weeks ago
Mississauga, Canada Closing the Gap Healthcare Full timeClosing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings. We are looking for a **Client Service Supervisor** who can be autonomous in leading a team of personal support workers, and nurses and comfortable providing support to staff and clients. Our next **Client...
-
Client Service Coordinator
4 weeks ago
Mississauga, Canada Bayshore HealthCare Full time**JOB** **SUMMARY** **The Client** **Service Coordinator,** **under the direction** **of** **the immediate Supervisor,** **handles** **client **care and** **service inquiries,** **arranges client** **care and** **service,** **schedules Field** **employees and maintains** **scheduling** **information** **and** **data** **as required.** **Availability...
-
Client Relations Coordinator
4 weeks ago
Mississauga, Canada Service Plus Aquatics Inc Full timeService Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...
-
Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full time**ABOUT THE ROLE** The Bilingual Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **A DAY IN THE LIFE** - Handle and document client inquiries regarding requests for...
-
Client Intake Supervisor
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeBayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. The Client Intake Supervisor reports to the Client Experience Manager as...
-
Client Service Coordinator
4 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeThe Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **DUTIES AND RESPONSIBILITIES**: - Handle and document prospective client inquiries regarding requests for care and...
-
Client Services Coordinator
3 weeks ago
Mississauga, Canada LifeLabs Full timeFor over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...
-
Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full time**ABOUT THIS ROLE** The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **A DAY IN THE LIFE** - Required to be available for On-Call shifts for morning, evening,...
-
Accounting & Client Relations Coordinator
4 weeks ago
Mississauga, Canada Service Plus Aquatics Inc Full time**_Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and...
-
Client Service Coordinator
4 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. Bayshore is looking for a Part-Time Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer...
-
Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeAbout Bayshore: Bayshore is looking for a Client Service Coordinator to join our amazing team in Mississauga. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...
-
Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeAbout Bayshore: Bayshore is looking for a Client Service Coordinator to join our amazing team in Mississauga. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...
-
Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeBayshore is looking for a **Client Service Coordinator** to join our amazing team. This important customer service role is responsible for administrative tasks including answering phones, scheduling clients and caregivers, receiving visitors, answering service inquiries. If your calling is to be the “difference” by providing outstanding customer...
-
Client Service Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full time**ABOUT THE ROLE** The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **_This is a 12-month contract role. This is a remote position with the requirement to go on-site...
-
Client Service Intake Coordinator
3 weeks ago
Mississauga, Canada Bayshore HealthCare Full timeAbout Bayshore: Bayshore is looking for a Client Service Coordinator to join our amazing team in Mississauga. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a...
On-call Client Service Supervisor
1 month ago
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
The On-Call Client Service Supervisor, under the direction of the Client Experience Manager, supervises the afterhours operations of the on-call team, ensuring optimum customer service delivery. This position requires the individual to complete all tasks during their shift, i.e., quality audits, supervision of staff.
The **On-Call Client Service Supervisor **reports to the Client Experience Manager as designated by the Managing Director.
**Responsibilities**
- Oversee On-Call Client Service Coordinators.
- Facilitate/promote the filling of all service requests.
- Ensure licensed and unlicensed employees schedules align with client care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees.
- Problem-solve issues related to scheduling Field employees and/or client care and service.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the branch Area Director/designate; maintain appropriate documentation.
- Participate in the recruitment, selection, orientation and training of On-Call Client Service Coordinators.
- Arrange systems training for On-Call Client Service Coordinators.
- Coach, mentor and provide feedback for continuous improvement to On-Call Client Service Coordinators by completing regular quality audits to ensure client and employee schedules and data entries are current and accurate.
- Ensure adherence to all On-Call Client Service team performance standards.
- Manage scheduling for the team to ensure adequate coverage.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible for notifying the immediate Manager of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information.
- Complete other tasks as requested.
Job Qualification
**Education**
Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred. Diploma in Business or Healthcare Administration.
**Experience**
A minimum of five years related customer service experience with progressive responsibilities in a supervisory capacity.
**Other Skills and Abilities**
Exceptional interpersonal and communication skills; proven ability to work both independently and effectively supervise a team. Knowledge of the principles, practices and methods of community nursing and service delivery to clients is an asset. Ability to work under pressure; demonstrate a growth mindset and ongoing learning; team motivator and player. Customer Service Oriented; Problem solver with a solution-oriented approach; troubleshoot and manage crises as they arise; reliable, responsible and self-starter - ability to follow policies and procedures; professionalism, judgment, and discretion are essential in dealing with confidential and sensitive matters.
Ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate standard office equipment; proficiency in written/spoken English. French language is considered an asset.
