Computer Support Technician

4 weeks ago

Ottawa, Canada National Research Council Canada Full time

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for Computer Support Technicians to support our Client Service Centre (CSC). The Computer Support Technician would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

You will also be involved with providing tier 1 hardware support, which involves gathering information from the client, analyzing the situation, and providing basic troubleshooting procedures before escalating to tier 2 support.

**KEY ACTIVITIES** in the context of the P/B/I IT integrated infrastructure:

- Image computers as per profile requirement.
- Tracking and registering computers and peripherals into a configuration management database (CMDB).
- Implement and Enforce PC management standards and policies.
- Assist in the creation of, and maintain up to date procedures and guidelines on how to manage and configure IT equipment.
- Verify if equipment has been received correctly.
- Solve computer hardware and mobile device problems.
- Keep up to date with current technological trends in computers.
- Preparing and shipping orders to personal and on-site locations.
- Pre-deployment testing, troubleshooting, and technical diagnosis of new/existing computers.
- Support and manage Mobile Devices.

**Screening Criteria**:
**Education**:
Certificate or college diploma in computer science or a related field.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:

- Experience with desktop software or hardware imaging technologies.
- Experience with computer hardware components assembly.
- Experience with mobile phones (iOs / Android).
- Experience with software and driver installation, troubleshooting, and configuration.
- Experience using ticket tracking systems such as Axios Assyst.

**Condition of Employment**:
Reliability Status

**Language Requirements**:
English

Information on language requirements and self-assessment tests

**Assessment Criteria**:
**Technical Competencies**:

- Strong knowledge and ability to install computer hardware and peripherals, including Windows-based desktop PCs, laptops, tablets as well as manage mobile devices.
- Ability to install and configure productivity software.
- Ability to use reasoning and problem solving skills.
- Ability to work concurrently on various projects.
- Good Knowledge and ability to install, configure, and maintain Windows 10 operating system and system drivers.
- Good Knowledge of processes around imaging software or hardware, inventory and asset management and change management concepts.
- Excellent time management skills to allow prioritization of service requests coming from clients with competing deadlines.

**Behavioural Competencies**:

- Technology support - Conceptual and analytical ability (Level 1)
- Technology support - Initiative (Level 1)
- Technology support - Results orientation (Level 1)
- Technology support - Self-knowing and self-development (Level 1)
- Technology support - Teamwork (Level 1)

**Competency Profile(s)**:
**Relocation**:
Relocation assistance will be determined in accordance with the NRC's directives.

**Compensation**:
From $58,632 to $75,385 per annum.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $139 per month.

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.

**Notes**:

- A pre-qualified list may be established for similar positions for a one year period.
- The incumbent must adhere to safe workplace practices at all times.
- We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (17368) to:
Telephone: 613-299-7051

**Closing Date**:13 March 2023 - 23:59 Eastern Time

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