Specialist, Ctms Support, Clinical Research

6 months ago

Calgary, Canada The University of Calgary Full time

**Description**

This position reports to the Manager, Clinical Trial Systems Services.

It will require normal work hours with occasional evening or weekend hours during peak times. The Specialist-Clinical Trial Management System Support works in a customer service capacity within a provincial team supporting users at the Universities of Calgary and Alberta. The Specialist-Clinical Trial Management System Support focuses on coordination and administration of the University's Clinical Trial Management System, OnCore.

**Summary of Key Responsibilities** (job functions include but are not limited to):
Clinical Trial Management System (OnCore) Use
- Receives clinical trial documents from study teams or University systems
- Reviews protocols, schedules of events or activities, contract, and budget documents for clinical research
- Translates clinical trial documentation into OnCore-specific requirements
- Builds protocols, calendars, and budgets in the OnCore clinical trial management system with awareness of the impact of errors
- Advises study teams on build statuses and maintains POST tracking lists in SharePoint
- Anticipates issues with OnCore builds and devises innovative solutions and workarounds as needed
- Maintains knowledge of ongoing research projects and study teams in OnCore
- Participates in quality assurance (QA) reviews of peers' work and receives peer and manager QA of own work
- Performs data blitzes as directed to bring all protocols to the same data quality standard
- Creates new OnCore user records
- Participates in system upgrade verification processes and user audits

Training/Documentation
- Writes job aids for OnCore tasks using technical writing templates and POST style guide
- Assists with the planning and delivery of OnCore training via D2L, desire2learn
- Records user training completion and onboards successful users to OnCore's user environments
- Participates in the planning and delivery of monthly OnCore Community of Practice events, including providing one-on-one user support in a group setting

Communication/Relationships
- Shares responsibility for a central inbox, communicating daily with study teams and University departments
- Follows standard operating procedures and established practices for main responsibilities
- Identifies deficiencies and areas for improvement in POST documentation
- Utilizes various digital tools, such as multiple SharePoint tracking lists, MS Teams chat, Microsoft Planner, and MS Teams hub
- Demonstrates leadership in developing new projects to enhance team operations, user success
- Exchanges straightforward information, asks questions, and checks for understanding with teammates and study teams
- Build relationships with teammates, staff within immediate faculty/department/unit and across the universities supported by team
- Participates in weekly POST meetings and monthly workshop events
- Participates in monthly CCCR meetings
- Adapts easily to changing needs as priorities shift, such as during events or busy times

**Qualifications / Requirements**:

- Minimum 2-year diploma or bachelor's degree in health care information technology, research administration, or related area, and/or equivalent combination of experience/training
- Two (2) or more years of related work experience (i.e., experience within clinical, research, and/or academic healthcare setting or related area)
- Experience in using complex software systems with a demonstrated ability to troubleshoot issues, test processes, and support and train users
- Strong analytical and problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
- Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels and within a small team
- Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
- Understands the impact of errors, values consistency, and quality in their work products
- Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical systems users in a specific, clear, and concise manner
- Ability to work with peers, senior staff, and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance
- Strong knowledge of MS Office and working knowledge of MS Teams, SharePoint
- Prior experience as a unit clerk or clinical research coordinator or associate, or IT support personnel would be an asset
- Knowledge of clinical trial design, research methodology, and/or medical terminology would be an asset
- Prior experience working within a clinical trial management or clinical information system preferred

**Application

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