Applications Support Specialist

2 weeks ago

Halifax, Canada Canadian Cancer Society Full time

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference. Call 1-888-939-3333 or visit cancer.ca today.

**COME AS YOU ARE**

**JOB OVERVIEW**

CCS is embarking on an exciting Digital Transformation to enhance our technology portfolio, leverage automation, and expand our digital capabilities to deliver a fully connected, intuitive, individually tailored and continuously evolving constituent experience.

**This role can be based anywhere in Canada.**

**WHAT YOU’LL BE DOING**:

- Manages and triages incidents, conducts root cause analysis and develops/implements action plans for full issue resolution.
- Responsible for developing workflows, templates, views, dashboards, and reports.
- Responsible for quality assurance and release management of upgrades/patches, along with related systems
- Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.

**QUALIFICATIONS**:

- Post-secondary degree in information management, computer science, or related field of study
- Experience supporting enterprise systems, preferably Salesforce Cloud and Communities, 365 Dynamics, Sitefinity, LiveChat.
- Proficiency with HTML, scripting considered an asset.
- Ability to technical lead a project from gathering requirements to implementation.
- Experience working within an ITIL-based service delivery model and/or understanding of industry standard Change Management, Incident Management, and Problem Management processes.
- Excellent analytical and problem-solving skills with strong attention to detail and ability to solve difficult problems in a timely manner while working across multiple stakeholder groups.
- Good interpersonal and communication skills with a strong focus on customer service
- Bilingual (English and French) would be considered an asset

**WHAT YOU CAN EXPECT FROM US**:
**CARING COURAGE INTEGRITY PROGRESSIVE.**

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

**HOW TO APPLY**:

- Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

Connect with us online

**LinkedIn** | **Facebook** | **Twitter** | **YouTube**

**#IND**

**#LI-FM1

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