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National Implementation Lead

2 months ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
Reporting to the National Implementation Team Manager - GRS, the
**National Implementation Lead**
**- GRS **will lead the implementation of complex new customers in GRS to deliver an industry-leading, customer-focused service experience to our new Group clients.

**Accountabilities**:

- Participate in finalist presentations
- Prepare and submit implementation documents for new and complex GRS customers that will include project management functions such as: maintenance of implementation plan, facilitate and lead regular touchpoint meetings with internal and external stakeholders, responsible for developing communication plan for plan sponsors and plan members, provide training, etc.
- Expertise in areas such as NRSP accounts, IO accounts, SERPs, RCAs,
- Mentorship of new team members and support to existing team members
- Handle complex advisor / customer inquiries related to the implementation process
- Advanced technical knowledge of system requirements and strong understanding of compliance regulations
- Direct communication with clients / advisors as it relates to the implementation process including progress updates
- Monitor and make recommendations that may lead to pivoting approaches to the overall implementation process.
- Act as liaison between advisors / customers, various Head Office departments and regional sales and service team aligned with the sale
- Proven ability to build strong relationships with advisors / customers and operational partners. Monitor and pivot approaches to developing trends that affect the business model.

**Qualifications and Competencies**:

- Post-secondary education or equivalent work experience
- 5-10 years in the Canadian insurance and/or financial industry specialized in GRS.
- Passion for service excellence, creating connections with clients, and making a difference.
- Experience leading and championing change initiatives.
- Driven to help design and execute new ideas that will generate an accumulative, competitive advantage.
- Track record of consistently achieving strategic business objectives.
- Ability to build and maintain partnerships both within the organization and customers and advisors.
- High emotional intelligence and ability to help influence thinking and behaviours.
- Expert knowledge of GRS.
- Proven ability to leverage and integrate technology to help improve performance.
- Industry designations such as RPA and CEBS are considered an asset.
- Bilingual (English / French) is considered an asset

**_
Given the size and scope of our organization, we have the flexibility for this position to be located in any indicated GC (Group Customer) field office location._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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