Integration Specialist

6 months ago

London, Canada CARFAX Canada Full time

**Working Here**
At CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house leadership training courses, other days you’ll be eating a catered lunch with your team mates. Grab a seat in the state-of-the-art office at 100 Kellogg Lane and collaborate the day away. What’s that, it’s the summer? Well, the 4-day work weeks have kicked in; enjoy those extra paid days off Why not use one of your paid volunteer days to give back to your community? What else can we list? Competitive wages, amazing benefits like a wellness spending fund, a company-matched pension program, monthly “work from anywhere” days, yearly performance-based bonuses, health and wellness programs, a literal award-winning culture, parental leave top-ups and all kinds of social events. To top all of this off, every day you get to choose how you get to do meaningful work with incredible people. So, looks like we’re obsessed with a few things here - data and our people

**Job Details**
Reporting to the Integrations Manager, this individual will work closely with internal teams to ensure quality integrations.

**Position Responsibilities**
- Work with Sales, Business Development and Product Management to evaluate new, and manage existing, integration opportunities with customers and partners
- Balance the competing priorities of proactive business initiatives with both internal and external client needs.
- Serve as a point of escalation to the Tier 2 support, ARO, BIG and sales teams. Stepping in as needed to assist in resolving challenging situations and helping to remove roadblocks to success.
- Provide technical consultation in relation to successfully leveraging Carfax Canada's suite of Products and Solutions, actively work with the team to troubleshoot and identify the appropriate paths towards issue resolution.
- Partner closely with Sales, Strategic Partner, and Product personnel to ensure functional requirements and user stories are clear, overcoming obstacles and escalating challenges as appropriate towards necessary resolution throughout the Client lifecycle.
- Work cross-departmentally to develop and enhance best practices and processes towards effectively supporting Clients in a consistent, efficient fashion.
- Develop and maintain documentation that allows Clients to effectively self-serve where applicable.
- Work with Sales, PM and Bus Dev on roadmap, planning, and prioritization for integrations
- Work with customers and partners to support technical onboarding, provide API documentation, facilitate remediation of issues, and assist with ongoing technical support.
- Work with Dev and Operations to ensure any new endpoints or services are appropriately monitored and necessary alerting is in place to ensure a quality integration

**Education and Experience Required**:

- Post secondary education in Information technology, business, or computer science.
- 3+ years of technical experience supporting integrations, APIs, and/or Saas projects.
- Proven experience working with API calls, as well as reading/writing JSON, XML, CSS and HTML.
- Ability to work well with technical and non-technical team members at various levels, ranging from development to CEOs.
- Detail oriented with excellent organization, problem solving and critical thinking skills.
- Familiarity with Jira, Postman, Fresh Desk is considered an asset.

**Equal Opportunity Employer**

We thank all applicants for their interest; however only those selected for an interview will be contacted.

**About Us

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