Business Analyst, Operations, Program Management

6 months ago

Vancouver, Canada PHSA Full time

**Business Analyst, Operations, Program Management, RDS**

CST Program Management

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director/Manager or designate, the Business Analyst supports the strategic and operational decision-making process of the team. The Analyst is responsible for supporting corporate initiated projects, managing audits, implementing new accounting standards, developing policies and procedures and representing the designated team on committees and other work groups. The role collaborates with various stakeholders to develop solutions for the business and provides strategic and comprehensive advisory services which assist in improving accuracy, completeness and validity of data as well as improving reporting compliance. The Analyst contributes to creating a strong team environment by fostering trust and mutual respect, and supporting open dialogue on issues that allow for the optimization of projects and strategic goals. The role also supports the organization’s efforts to continually improve on the high quality of service provided to various partners.

**What you’ll do**
- Acts as a consultative partner by providing specialized expertise, analysis and advice to internal and external stakeholders to support the organization’s goals and objectives efficiently and effectively. Works closely with leaders to review and develop processes, redesign end-to-end activities (current and future state), drive project requirements, develop implementation strategies and identify non-value added work.
- Leads the timely compilation of financial information and written variance analysis as required for internal and external stakeholders. Ensuring accuracy and reliability of these reports and analyses. This includes coordinating and completing accurate and timely financial information and reviewing, investigating, coordinating and collaborating with stakeholders and resolving issues arising from the analysis.
- Supports the goals and objectives of the team with interventions such as change initiatives, strategy and planning facilitation, process re-design, role clarification, and restructuring. This includes leading or participating in initiatives and projects related to operations by defining project scope, developing project plans, supporting the work of project team members, overseeing project implementation and evaluating results. Provides support to the organization in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.
- Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution.
- Leads and manages multiple projects within the designated area and across functions including developing and setting milestones, project timelines and project plans in response to broader organizational priorities.
- Provides structure and order to undefined problems and/or large scale problems, making them easier to solve, and uses systemic thinking in devising solution options.
- Researches, identifies, develops and recommends best business practices for the department’s initiatives which support the broader scope of the department’s vision and strategic goals.
- Gathers and analyzes information, anticipates and recognizes problems and opportunities, creates and evaluates alternatives, engages in continuous assessment and improvement to develop solutions, manages internal communications and makes appropriate recommendations regarding processes and planning.
- Facilitates implementation of business process changes, assists in the development of business cases and participates in special projects as required.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a Master’s degree in Business, Health Administration or a related discipline and a minimum of five (5) to seven (7) years of recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you im

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