Clinic Manager

2 months ago


Edmonton, Canada Pivotal Physiotherapy Full time

**JOB SUMMARY**

As a clinic manager for two facilities, you will be responsible for overseeing day-to-day operations, facility upkeep, policy enforcement and management of employee and patient relations. This role requires continuous collaboration with the Clinical Lead to enhance operational efficiency and ensure synchronization in training and performance expectations.
- **EDUCATION & QUALIFICATIONS**_
- Education in Kinesiology, Management, or Business is considered an asset
- Experience in a rehabilitation, performance or office environment is considered an asset

**ESSENTIAL RESPONSIBILITIES**
- **Team Management**_
- Hiring, onboarding, and evaluating staff members. Including screening applicants, conducting interviews, and communicating offers of employment. As well as delivering corporate onboarding procedures and administering account set ups (Slack, Jane App, EHCB Portals etc.).
- Oversee support staff performance. Including monitoring job performance, conducting performance evaluations, developing intervention strategies, and issuing written and verbal disciplinary action as needed.
- In collaboration with the Clinical Lead, assist with managing the Kinesiology staff, students, and volunteers. This includes onboarding, training and evaluating performance.
- Create and implement staffing schedules including overseeing time off, vacation, and sick day modifications.
- Reconcile and approve timesheets for payroll submission
- Management of day-to-day clinic operations including enforcing corporate policies and procedures, monitoring KPIs and making strategic decisions based on these reports, acting as first point of contact to solve patient and staff grievances, coordinating and facilitating site specific staff meetings
- Develop and distribute clinic specific documents and resources including updates and communication to staff, operational documents that improve efficiency.
- Assist the Marketing & Business Growth Director with special events as needed
- **Operational Management**_
- Monitor clinic cleanliness, organization and enforce health and safety protocols.
- Coordinate maintenance of treatment modalities, clinic equipment and the treatment space. Inclusive of facilitating repairs, ensuring that all modalities and clinic equipment is safe and operational and communicate facility memos and updates to the team.
- Manage clinic inventory levels, order clinic supplies and maintain accurate tracking records using our established chart of accounts, coding processes and inventory management systems.
- Act as the first point of contact for clinic communication from service vendors, landlords, janitorial services and building security.
- Coordinate and collaborate with the Clinical Lead to increase site specific operational efficiencies and ensure consistent delivery and implementation of procedures and policies at ARC by Pivotal Physiotherapy and Pivotal Physiotherapy High Performance Centre.
- Attend and facilitate operational meetings that communicate team targets, goals and site-specific projects. Develop and distribute surveys to facilitate discussion and prepare meeting minutes to relay actionables.
- Communicate to and collaborate with the executive management team.
- **ADDITIONAL BENEFITS**_
- Five annual personal and sick days
- Two weeks of annual vacation
- Salary position (paid semi-monthly)
- Eligible for employee benefit package

**Salary**: $23.00-$28.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- 11936 104th Avenue Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-11-13


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