Application Support Specialist
3 days ago
**This is a 6 months contract with strong possibility of renewal or becoming a permanent position. Pay rate $75 to $100. this is an On Site Position**
Canadian Diversity Clause
**Responsibilities**
- Follow documented procedures to resolve incidents and requests;
- Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
- In the event of data integrity problems, perform debugging and validate the solutions found;
- Adjust and execute SQL scripts;
- Document and maintain support operation procedures for policy control of the company;
- Provide some support after-hours and weekends.
**Requirements**:
- Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures;
- Action-oriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision;
- Strong analytical and problem-solving skills;
- Exceptional attention to detail and work ethic;
- Excellent communication skills (verbal and written), in French and English.
**Qualifications**
- College Diploma in Management Information Systems (MIS), Computer Programming / Science,
- Experience in a customer service role;
- Experience in using software tools/utilities to manage support/service calls and problems;
- Practical experience with internal control procedures and audit requirements in relation to data access, security and master data configuration would be an asset;
- Exposure to the SQL language would be an asset;
- Exposure to ITIL concepts, including a good working knowledge of formal change management process would be considered an asset.
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
**Salary**: $75.00-$100.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Toronto, ON M6J 1H1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Application Support Specialist: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
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