Enterprise Application Support Specialist

6 days ago


Toronto, Ontario, Canada Teranet Inc. Full time
Job Description

Teranet Inc. is seeking an experienced Enterprise Application Support Specialist to join our team in Canada.

About the Role

We are a leading provider of statutory registry services, and our team is responsible for ensuring the availability and performance of our critical applications and databases.

In this role, you will be responsible for managing production environment incidents, service requests, problem management, and root cause analysis. You will work closely with our Application and Database Support Team to troubleshoot, document, resolve problems, implement technical enhancements, and maintain system changes.

Key Responsibilities
  • Investigate and resolve production environment incidents and service requests
  • Manage and coordinate changes to production systems, including patching and monitoring
  • Perform basic application testing for post-promotion infrastructure changes
  • Implement and support updated software applications in a production environment
  • Provide technical support to teams within the organization and external clients when required
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree or Diploma in Computer Science, Engineering, or a related discipline
  • 2-4 years' experience in production support
  • Experience and knowledge of Windows Server operations, Linux, Azure Red Hat OpenShift
  • An understanding and experience of ITIL and ITSM foundation frameworks
  • Experience with SQL Server, Service Now, Solarwinds, AppDynamics, Control-M tools is desired
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $90,000 - $120,000 per year, depending on experience
  • Rewards and recognition programs
  • Professional development opportunities
  • A collaborative and dynamic work environment
About Teranet Inc.

Teranet Inc. is a global innovator in electronic services and solutions. We operate one of the most advanced and secure registration systems in the world.

We are committed to fostering an inclusive and accessible environment where all employees and customers feel valued, respected, and supported.


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