Clerical Assistant

2 months ago

Saskatoon, Canada University of Saskatchewan Full time

**Clerical Assistant - Customer Support Assistant, Residence Services Office**:
**Primary Purpose**: The incumbent will provide a range of administrative and clerical support within the Residence Services Office and act as the first point of contact with residents/guests and students providing administrative support and quality customer service, as well as providing additional administrative, coordination and data entry support to the Residence Office. The incumbent will be asked to perform tasks that are varied with a moderate level of complexity.

The incumbent will receive and process payments (cash, debit, credit card, cheques) and process daily cash reports; provide word processing and administrative services for the Residence Services team; update and create documents and maintenance work notices as instructed and liaise with maintenance and custodial teams based on need; meet with residents to hear and support any concerns; perform regular data entry and report building in the StarRez system of moderate complexity; encoding student cards using the PERSONA system; send, receive, and process various Residence Services forms and notices to and from residents; in addition to ad hoc assignments as assigned.

The incumbent will work closely with the Assistant Manager and Operational Support Assistant to assist in coaching and mentoring of both the casual front desk and full-time reception positions including the coordination and overseeing of tasks for casual Front Desk Assistants

**Qualifications**

**Education**:A relevant post-secondary certificate from a recognized post-secondary institution. An equivalent combination of education and experience will be considered.

**Experience**:Experience in an educational and/or property management environment where rent or rental issues were handled will be considered an asset. High level of customer service and administrative experience is required. Must be bondable and have cash handling and reception experience. Knowledge of the Persona electronic locks system and StarRez database system is a definite asset. As a condition of employment, the successful applicant must provide a current criminal record check and vulnerable sector check.

**Skills**:If you are the right person for this opportunity, you will have previous experience providing administrative support within a busy office environment using Microsoft Office in addition to being passionate about self growth, team collaboration and constantly striving to improve the level of support and service offered to our residents and guests.

Additional skills include excellent verbal and written communication skills; strong organizational, problem solving and time management skills; demonstrated attention to detail; the ability to assess priorities and work in a self-directed manner; demonstrated ability to work effectively as part of a team; the ability to manage multiple projects with competing demands and adhere to deadlines in a fast-paced and evolving work environment, including the demonstrated ability to show initiative and proficiency in all facets of clerical and administrative work; dedication to providing quality service and to ensure University of Saskatchewan standards in communication and professionalism are met.

Duties are performed on location, offering in-person support to the Residence Services team as a whole, student residents and applicants as well as various campus partners and affiliates.

Work schedule will consist of Monday-Friday, 8:30am-4:30pm during the Fall/Winter term (Sept-April) and shift to Monday-Friday, 1:00-9:00pm based on operational need throughout the Spring/Summer term (May-Aug).

This position is in scope of CUPE 1975.

**Department**: Residence
**Status**: Term 12 months with the possibility of extension or becoming permanent
**Employment Group**: CUPE 1975
**Shift**: Monday-Friday, 8:30am - 4:30pm during the Fall/Winter term (Sept-April) and shift to Monday - Friday 1:00 - 9:00pm based on operational need throughout the Spring/Summer term (May - Aug).
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $21.55 - 25.13 per hour. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Operational Services
**Salary Phase/Band**:Phase 3
**Posted Date**: 10/2/2024
**Closing Date**: 11/8/2024 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus

**Criminal Record Check**:Yes
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Not Applicable
**Vulnerable Sector Check**:Not Applicable

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