Esc Clerical Assistant

5 months ago

Saskatoon, Canada University of Saskatchewan Full time

**ESC Clerical Assistant**:
**Primary Purpose**: The primary purpose of this position is to provide high quality customer service and comprehensive clerical assistance to support the effective and efficient operations within multiple departments or units in the College of Engineering. This includes providing high quality support for administrative processes to ensure effective and efficient operations to enhance the student experience and the overall academic mission of the College of Engineering.

**Nature of Work**: The incumbent is part of a team, who provides administrative support to the Engineering Student Centre (ESC). This role supports all undergraduate students as well as faculty and staff in the College of Engineering. The position is expected to coordinate their workflows within the team.

The position will receive day-to-day direction from multiple stakeholders in the college. The incumbent reports to the Manger of Clerical Student Support while working in collaboration with other professional staff and academic leaders.

This position will operate in a diverse, complex, and often highly active office environment with multiple, competing demands and very strict deadlines. Continuous change, shifting priorities, and frequent interruptions are the norm. The volume of work will fluctuate through the year. The expectation is that work volume can be completed in a normal workday and the level of stress is moderate, with higher levels of activity anticipated during higher volume periods.

Impact of error is high as the position is responsible to ensure day-to-day work is completed with the highest degree of accuracy. Prompt, complete, and accurate work is extremely important to mitigate risks associated with supporting students through the life cycle of their degree, accreditation, safety, finance and overall reputation.

The incumbent is expected to operate independently, use sound judgment to make decisions, and provide accurate information to all relevant stakeholders. Decisions are made based on established policies and procedures, with assistance provided by professional staff or academics when interpretation is required or when complex issues arise. The incumbent is expected to remain current and well versed in policies and procedures related to their position.

This position is expected to adapt and modify known practices to solve problems and achieve goals. The incumbent is expected to make recommendations to the work or work environment and is expected to contribute to policy and process improvement.

**Typical Duties or Accountabilities**:
This position is part of a clerical support team, within the College of Engineering. This position primarily provides support in the following areas:
**Responsible for supporting all members of the college through the provision of effective and efficient general administrative services including, but not limited to the following**:

- Providing effective and professional reception (including, but not limited to: answering the phone, administer both incoming and outgoing mail, and greeting and assisting visitors to the department and college);
- Meeting,, committee, and/or event coordination and support.
- Ensuring data/content on website (USask and college) is current by updating the information or inform changes to applicable parties.
- Provide accurate and timely data as required to support academic and administrative processes.
- Developing, coordinating, and maintaining confidential records

**Provides effective and professional customer service to undergraduate students in the College of Engineering through activities which may include**:

- Triaging academic advising inquiries appropriately;
- Scheduling advising appointments for prospective and current students;
- Respond to general inquiries from current and prospective students by directing them to administrative information which supports their education (including, but not limited to: deferred exam requests, course override forms, academic policies and procedures, etc.);
- Registering and updating incoming and current co-op student academic profiles;
**Education**: Successful completion of grade 12 and an administrative assistant diploma from a recognized post-secondary education institution. A relevant post-secondary education will be considered.

**Licenses**: N/A

**Experience**: A minimum of 3-5 years of relevant experience is required. Experience in a University setting supporting administrative processes would be ideal.

**Skills**:
**The following soft-skills are required for this position**:

- Possesses high standards of professional integrity and proficiency in all aspects of operations;
- Maintains confidentiality and handles sensitive matters diplomatically while exercising sound judgement and discretion;
- Shares knowledge appropriately to allow fully informed decision making by colleagues and senior members of the unit and college;
- Works both independently with mínimal supervis

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