Dispatcher

7 days ago


Red Deer, Canada Koch Fuel Products Inc Full time

Jepca Holdings is looking for an experienced dispatcher to manage routes, schedules, and driver hours in the most effective and efficient way.

**Duties and Responsibilities**

Under the supervision of the Fleet Operations Manager, the duties and responsibilities of the Dispatcher include, but are not limited to, the following:

- Taking calls from customers
- Scheduling trucks and drivers on a day-to-day basis
- Manage daily tasks while working in an constantly changing, high pressure environment
- Schedule and maintain accountability of the maintenance and cleanliness of all trucks
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Act as a communication liaison and answer incoming phone calls from drivers on the road
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
- Monitor any sudden route changes (ie. road construction)
- Build cost effective loads for delivery each day

**Minimum Requirements**
- Minimum of two (2) years of experience dispatching a truck fleet
- High School Diploma
- Must be able to work a flexible schedule that includes occasional evenings, weekend, and holidays
- Strong Knowledge of the roadways throughout the immediate area
- Ability to work in a team environment in high pressure situations
- Able to communicate effectively (both written and verbal)
- Strong problem solving skills
- Accountable and dependable
- Proficient in using a computer, including Microsoft Office (Word, Excel, Outlook)
- Exceptional attention to detail and quality of work
- Good organizational, time management and prioritizing skills
- Able to demonstrate a positive attitude and strong work ethic
- Able to handle multiple priorities and tasks
- Experience with customer service preferred
- A Class 1 or 3 licence is an asset

**Working Conditions**
- Work in a busy, open office area with constant interruptions
- Able to work on a computer for long periods of time
- May spend long hours in intense concentration which requires attention to detail and high levels of accuracy
- Required to meet a number of deadlines which may cause stress
- 50 hours per week (calls after hours and on weekends must be handled in order to provide superior customer service)

Salary dependent on experience.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- dispatching: 2 years (preferred)


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