9-1-1 Emergency Dispatcher

6 months ago

Red Deer, Canada The City of Red Deer Full time

**The Opportunity**:
Working in a team environment, the incumbent is responsible for receiving, evaluating, coordinating and dispatching various requests for assistance or response of local and/or regional emergency services and other related agencies. This position demands the use and operation of a variety of communications and computer equipment. Additionally, the incumbent provides required data entry and generates required reports.
- Demonstrated effective ability to communicate verbally under emergency situations whether communicating over a telephone, radio system or face to face.
- Ability to act calmly and with accuracy in decision making and recording of information in an emergency.
- Ability to deal effectively with conflict situations, deal with and work under high stress.
- Ability to prioritize, assign and organize emergency resources as appropriate under stressful circumstances.
- Must have a grade 12 education (or equivalent)
- Excellent ability to speak, read and write clear and concise English.
- Ability to understand and follow moderately complex oral and written instructions.
- Ability to effectively and rapidly communicate in writing using electronic mediums.
- Demonstrated respect for and discretion with private information accessed through the job.
- Must possess current certification as an Emergency Fire Dispatcher by date of hire.
- Previous experience/use of: telephone switchboard systems, computer systems with various software, two way radio systems and equipment, and filing/records management systems. Typing skills must be at minimum 40 words per minute corrected for errors.
- Possess a minimum 20/20 vision, with corrective lenses if required, and have no degree of colour blindness
- Demonstrate adequate hearing, in both ears, in the normal setting - with corrective devices if required (must successfully complete a hearing in noise test).
- Must have the ability to establish and maintain effective working relationships with other employees and the general public and the ability to work effectively as a team member.
- Must pass a criminal record check.
- Must successfully complete an emergency communications skills evaluation (critical aptitude assessment)
- Must possess a valid Alberta Driver’s license and have reliable transportation.

**The following would be considered additional assets**:

- A thorough working knowledge of the names and locations of the streets and principal buildings within the city of Red Deer.
A general working knowledge of Central Alberta communities - their locations and the rural addressing system.
- Versed in the use of electronic mapping systems and conventional maps for both urban and rural settings.
- General knowledge of the operations of Emergency Services (Police, Fire, EMS)

**Affiliation**:
The International Association of Fire Fighters, Local 1190

**Remuneration**:
$39.09 to $49.10 per hour.

**Hours of Work**:
A minimum of 42 hours biweekly, as scheduled including days, nights, weekends and holidays. Varied stop/start times.

**Additional Information**:
More than one position may be filled from this posting.

The term of these positions is anticipated to be approximately 12 months.

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