Account & Fulfillment Manager

2 weeks ago

Toronto ON, Canada Topson Downs of California, LLC Full time

Overview:
The role will work cross-functionally to ensure the timely fulfillment of all orders across various channels of distribution in various time zones. S/He/They will be responsible for the data management in our ERP system and delivering exceptional customer service care within the standards and procedures of the company. The Customer Service & Fulfillment Manager will act as an advisor to Management and our customers to ensure their orders are managed and executed successfully through the supply chain.

Essential Functions

  • Manage orders from entry through shipment confirmation, ensuring orders are fulfilled and shipped on time
  • Create and maintain all new item creations, PO creation and replenishment orders working closely with customers buying and fulfillment teams
  • Communicate any order file allocation issues in a timely manner with the appropriate stake holders (Sales, Accounting, Production, 3PL Warehouse, etc.) and champion the corresponding solutions
  • Tracking product flow against order shipping dates;
    partner with planning and production to achieve on-time shipping;
    communicating any delays or issues to Sales/Customer
  • Liaise with EDI CSR to validate the complete, accurate and timely processing of all EDI transactions
  • Direct and support the automatic and manual allocations/picks for their accounts and communicate any workflow disruptions to the necessary stake holders for resolution (inc. 3PL WHSE & external customers & transportation companies)
  • Compare and evaluate possible courses of options related to customers’ orders and make decisions after various possibilities have been considered and discussed
  • Retrieve and analyze weekly sales data including managing on hands, WOS and communicating and working with sales closely, as well as customers as needed
  • Analyze and manage automatic replenishment (AR) programs – managing ladder plans (pre-season projections/in season re-projections), detailed size/colour selling analysis, inventory levels and store in-stock etc.
  • Communicate pre-season and in-season projections, budgets, and inventory needs both internal and with customer buying and fulfillment teams
  • Manage any DSV Ecom programs including sample requests, uploads of imagery and copy and on hand inventory levels working closely with sales and customers
  • Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests
  • Analyze and resolve customer concerns based on established and new procedures
  • Perform other related duties as required or requested

Required Qualifications

  • Min 5 years of industry experience in an Allocation/Fulfillment/Replenishment function
  • Ability to self-manage, prioritize tasks and act with autonomy and limited supervision
  • Excellent communication skills, reactive and proactive
  • Problem solving ability
  • Proficiency with an ERP system (Microsoft AX preferred), Retail Link, CommerceHub and
  • Proficiency in MS Office programs with an emphasis on Excel
  • Ability to build strong and lasting relationships with accounts as well as co-workers
  • Ability to multi-task and manage a large account-base
  • Apparel industry experience with both retail and wholesale environments preferred
  • Bachelor’s Degree preferred

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