Operations Coordinator, Kingston Penitentiary

2 weeks ago

Kingston, Canada St. Lawrence Parks Commission Full time

**WHAT CAN I EXPECT TO DO IN THIS ROLE?**

You will:

- Plan, coordinate and implement all components of tours, retail operations, admissions, site food and beverage services and other associated activities with the objective of operating a high quality and innovative product.
- Oversees the procurement and purchase of merchandise for retail operations, overseeing the overall design of retail displays and exhibits.
- Lead admissions function including ensuring smooth transition of ticket booking and payment system to ensure effective functioning on day-to-day basis and to troubleshoot issues that may occur.
- Plan and develop tour scripts and associated tour product offerings from concept to completion including the development of business cases and training plans, organization of logístical arrangements, acquisition of staff, materials and support services required to ensure a successful interpretive experience.
- Provide day-to-day guidance and direction to tour supervisors as required in the various areas of operation.
- Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

**WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?**
- Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
- Supportive team environment
- Staff discounts
- Employee and Family Assistance Program (EFAP)
- Option to join an excellent pension plan
- Paid benefits
- Percentage paid in lieu of vacation and statutory holidays

**HOW TO APPLY**:
2. Your cover letter and resume combined should not exceed five (5) pages.

3. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.

4. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

**Qualifications**:
MANDATORY:

- Valid Ontario Class G driver’s licence.

KNOWLEDGE AND EXPERIENCE

You have:

- General knowledge of and experience in tourism industry sectors and heritage tour operations.
- Knowledge of the Occupational Health and Safety Act to ensure compliance when performing supervisory/group leadership responsibilities.

RETAIL, ADMISSIONS AND VENUE MANAGEMENT

You have:

- Technical experience with and knowledge of retail point of sale and ticketing systems to maintain, edit, update and troubleshoot as required.
- Knowledge and experience in venue management including contract management.
- Experience with and knowledge in retail, sales and merchandising management, including

procurement and inventory management methods.

COMMUNICATION, ORGANIZATION AND PROJECT MANAGEMENT SKILLS

You have:

- Strong communication skills (written and oral) to plan and develop tour scripts and associated tour product offerings and to lead the creative development of interpretive materials.
- Organizational and time management skills as well as demonstrated experience with project management methods to plan, direct, implement and evaluate multiple, concurrent project initiatives from concept to completion within established deadlines, budgets and deliverables.
- Ability to guide front line supervisors in scheduling and resource management to ensure tour operations are fully covered.

LEADERSHIP, CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT SKILLS

You have:

- Strong leadership skills to provide guidance and direction to staff regarding best practices for customer and visitor service; proven ability to provide leadership and motivation to staff.
- Strong customer service background and experience working in a tourism/entertainment industry to plan, develop and manage tour and retail operations.
- Demonstrated business relationship skills to develop and manage relationships and cooperative efforts with customers and partners; demonstrated experience you have managed stakeholder relationships to successful outcomes.

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