Customer Success Manager

3 weeks ago

Ottawa, Canada Solink Full time

**Customer Success Manager**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

We are actively looking for a Customer Success Manager to help us establish productive and trusted relationships with some of North America’s most recognizable brands in the restaurant, retail, and service industries. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

**WHO YOU ARE**:

- Revenue motivated but has a consultative approach
- Knowledgeable technically and ability to learn quickly
- Highly relationship-driven and work for the long term
- Proactive and sensitive to customer needs
- Understanding of SaaS technology and a willingness to become an expert on our product to help drive customer adoption
- Experienced in account management in a SaaS industry
- Customer-focused; demonstrates a desire to proactively help and serve customers needs
- Collaborative and team-focused: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs
- Any experience/knowledge with security camera systems, networking, simple scripting, ability to read code, and general SaaS cloud architecture are all assets for this role.
- Additional language skills are an asset (French, Spanish)

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Work directly with the Sales Team to successfully onboard new customers
- Build in-depth domain knowledge on both the Solink platform, the various industries we serve and our data partners
- Gathered best practices and help document and create the playbooks for various verticals
- Become a trusted advisor to multiple people in the account and internally
- Assist in building relationships with a network of champions within the account
- Teach clients to be self-sufficient in the product and influence adoption of the product
- Manage escalations from the client quickly and effectively
- Monitor product adoption and engagement
- Help drive retention and expansion opportunities within the customer account
- Provide an exceptional level of service that turns customers into advocates
- Assist in pre-sales activity of a technical nature to ensure that the customer and Solink are set up for success

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun

All that - PLUS we offer..
- Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);
- Opportunities for growth based on merit, skill, and initiative;
- Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;
- Creative and innovative environment that mentors, supports, motivates and inspires you to make an impact;
- Interesting and exciting assignments ranging in size, type and complexity;
- An “open-door” policy where communication and brainstorming is encouraged;
- A really positive and fun environment working with an incredibly ENERGETIC team;
- Competitive salary reviewed annually;
- Fully paid Health / dental benefits offered immediately (an additional $50

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada BT Full time

    **Location: Ottawa** **Remote with weekly travel to Montreal, Quebec** **Must be fluent in French** **Why this job matters** This role is a vital part of the management team for BT’s broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada BT Full time

    Location: OttawaRemote with weekly travel to Montreal, QuebecMust be fluent in FrenchWhy this job mattersThis role is a vital part of the management team for BT's broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in their use of BT products,...

  • Customer Success Manager-IN

    2 weeks ago

    Ottawa, Ontario, Canada EightSix Network Inc Full time

    The recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors. This role requires someone with a robust understanding of IoT technology,...

  • Manager, Customer Success

    3 weeks ago

    Ottawa, Canada N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...

  • Customer Success Manager

    2 months ago

    Ottawa, Canada MGIS Full time

    _**This is an entry level role**_ Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada MGIS Full time

    Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...

  • Manager, Customer Success

    2 weeks ago

    Ottawa, Canada Tadaweb Full time

    **Tadaweb is a scale-up technology company providing an open-source intelligence (OSINT) platform that magnifies the impact of investigative and analytical teams. Over the past 10 years, Tadaweb has become a leader in the collection and enrichment of information to scale intelligence. Our SaaS platform follows ethical principles, only relying on publicly...

  • Customer Success Manager

    5 days ago

    Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...

  • Manager, Customer Success

    2 months ago

    Ottawa, Canada Givecloud Full time

    Salary: Are you passionate about empowering nonprofit organizations and ensuring they thrive in achieving their missions? Givecloud, a leader in providing innovative solutions to nonprofits, is seeking a dedicated and skilled Manager, Customer Success to lead our Customer Success Advocate team. In this role, you'll be instrumental in guiding our team to...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Full time

    Company DescriptionSummaryAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada Myticas Consulting Full time

    The recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors. This role requires someone with a robust understanding of IoT technology,...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada BT Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Remote with weekly travel to Montreal, Quebec Must be fluent in French Why this job matters This role is a vital part of the management team for BT's broader Global organization. You will work with our global...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada MASV Full time

    We are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada Knak Full time

    Knak is a mission-driven companyWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is..._ Empowering people to be creative._That's why Knak exists.Oh, and we have a bit of fun while doing it, tooThe Role:Our...

  • Customer Success Manager

    3 days ago

    Ottawa, Canada Noibu Full time

    Noibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...

  • Customer Success Manager

    1 day ago

    Ottawa, Canada Noibu Full time

    Noibu is Canada’s Capital city’sfastest-growing technology company.We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.We're a dedicated team, driven by 4...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...