Donor Database Lead

2 weeks ago


Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
Royal Victoria Regional Health Centre (RVH) is Central Ontario’s largest and most advanced health centre, providing the greatest range of care to the communities we serve. Offering the area’s regional programs for cancer, heart, stroke, and child and youth mental health, RVH plays a vital role in the lives of permanent and seasonal residents in the Simcoe Muskoka region.

RVH Foundation mobilizes the community to support the world-class, life-saving work of RVH. The** Donor Database Lead** acts as the in-house Raiser’s Edge database guru for RVH Foundation, maintaining the CRM while providing support to the Donor Advising (major gift fundraising), Marketing and Donor Experience teams in the management of donor data and assisting with program and data analysis. This role is a full-time position, with a remote work option.

**Qualifications**:

- You possess post-secondary education combined with 3 - 5 years of relevant fundraising database experience, preferably with annual giving campaigns and direct marketing
- Advanced knowledge and experience with Raiser’s Edge and NXT, including queries, exports, imports, reports, workflows and management of assigned solicitors, proposals and relationships
- Working knowledge of Importacular and Chimpegration
- Certifications in Blackbaud (e.g. Raiser’s Edge Fundamentals, Raiser’s Edge NXT Professional, etc.)
- Proven experience in synthesizing data for the purpose of program analysis
- Knowledge of/experience with donor stewardship, mid-level and major gifts is an asset.
- Proficient in Microsoft Office, in particular Word Mail Merge, Excel tables, sorts and filters, and Outlook along with the ability to learn new software and procedures quickly
- Exceptional attention to detail with high level of accuracy combined with effective verbal and written communications skills
- Strong prioritizing, organization and time management skills
- Adaptable to changing priorities and ability to work in a fast-paced environment
- Self-directed and a team player with effective interpersonal skills

**Responsibilities**:
As a results-oriented individual, you will show initiative, make on-going recommendations for continuous improvement and be passionate about the vital role you play in fundraising, donor marketing, and donor experience. Areas of responsibility will include, but are not limited to, the following:

- Manage and maintain the Raiser’s Edge database, including constituent record updates, data clean-up and data integrity, ensuring accuracy for donor stewardship, recognition, moves management and solicitation
- Provide leadership in the use of Raiser’s Edge, Importacular and Chimpegration, identify efficiencies and document processes
- Set up Importacular profiles and keep them updated for effective import of constituents and gifts; manage the transfer of data between MailChimp and Raiser’s Edge using Chimpegration
- Create and run requested queries, data reports, analysis and/or data files from Raiser’s Edge in accordance with set timelines
- Assist in addressing business questions/problems by leveraging data available and designing reports or queries, and providing some analysis
- Support the Donor Advising team with the management of data requests and pulls for prospect clearance, quarterly report cycles and strategic plans and building of workflows to support donor relationship activities
- Work collaboratively with Donor Relations Assistant to assure accurate and timely processing of gifts, pledges, pledge reminders, payments, and gift receipts
- Work with Finance Manager to assist with monthly reconciliation and the preparation of audit reports
- Develop charts, reports, and queries to provide analyses of program and campaign results and to plan for future segmentation, ensure that the database provides the required information for planning and is used to its fullest capacity
- Provide training, as necessary, to new and existing staff members to ensure correct procedures are followed for Raisers Edge entry



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