Distribution Customer Service Representative

4 months ago


Milton, Canada NFI Industries Full time

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

**Shift Days/Time**: M-F 8:30am-5pm

**Essential Duties & Responsibilities**:
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

Processes and inputs all customer orders

Produces stock reports to check for product availability

Produces all related paperwork and necessary information required for customer work orders

Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

Provides follow up with other departments to ensure service standards are being met

Assures proper invoicing of accounts by verifying computer generated invoices

Prepares shipping and tracing information to customers as required

Maintains damage records and back order logs

Communicates customer feedback to management including any signs of dissatisfaction

Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

Oversees all paperwork associated with orders and maintain the corresponding files

Maintains current and accurate procedure manual, which details the processing requirements for each account

**Requirements**:
HS diploma or equivalent required

Basic typing skills

Familiarity with 10-key

Shipping software systems including UPS and Federal Express

Excellent oral and written communication skills

Excellent customer service skills

**Other**:
Must be able to work in varying facility conditions.

Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed



  • Milton, Canada NFI DOMINION CANADA ULC Full time

    The **Distribution Customer Service Representative** carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as...


  • Milton, Canada NFI Industries Full time

    Overview: The **Distribution Customer Service Representative** carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical...


  • Milton, Canada 511 Food Service Full time

    This position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented, and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is...


  • Milton, Ontario, Canada Performance Food Group Full time

    About Performance Food GroupAs a leading provider of fresh and broad-line solutions to the convenience retail industry, Performance Food Group is committed to empowering customers, employees, and communities. With over $17 Billion in revenue, we continue to grow as an industry leader, offering a full range of products, programs, and solutions to customers...


  • Milton, Ontario, Canada Performance Food Group Full time

    About Performance Food GroupAs a leading provider of fresh and broad-line solutions to the convenience retail industry, Performance Food Group is committed to empowering customers, employees, and communities. With over $17 Billion in revenue, we continue to grow as an industry leader, offering a full range of products, programs, and solutions to customers...


  • Milton, Ontario, Canada Core-Mark Canada Full time

    Job Title: Customer Service RepresentativeAt Core-Mark Canada, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...


  • Milton, Ontario, Canada Core-Mark Canada Full time

    Job Title: Customer Service RepresentativeAt Core-Mark Canada, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...


  • Milton, Ontario, Canada Core-Mark Canada Full time

    Job Title: Customer Service RepresentativeAt Core-Mark Canada, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...


  • Milton, Ontario, Canada ROCKWOOL Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at ROCKWOOL Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Process customer...


  • Milton, Ontario, Canada ROCKWOOL Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at ROCKWOOL Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Process customer...


  • Milton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...


  • Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...


  • Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...


  • Milton, Ontario, Canada Performance Food Group Full time

    Customer Care RepresentativeAt Performance Food Group, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Respond to customer inquiries and concerns in a timely and professional...


  • Milton, Ontario, Canada Performance Food Group Full time

    Customer Care RepresentativeAt Performance Food Group, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Respond to customer inquiries and concerns in a timely and professional...


  • Milton, Ontario, Canada ROCKWOOL Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at ROCKWOOL Group. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process customer orders and inquiries in a timely and professional...


  • Milton, Ontario, Canada ROCKWOOL Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at ROCKWOOL Group. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process customer orders and inquiries in a timely and professional...


  • Milton, Ontario, Canada Uline Full time

    Customer Service RepresentativeJoin a leading distributor of shipping, industrial, and packaging materials as a Customer Service Representative. Be part of a family-owned company that is committed to providing exceptional service and quality products.Location: Toronto, ONPay: $28-$32 per hourHours: Various shifts availablePosition Responsibilities:Process...


  • Milton, Canada US_Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...


  • Milton, Canada Teddy Grocery Imports Inc. Full time

    At Teddy Grocery Imports, we specialize in providing premium imported groceries to our customers, offering a diverse range of products to meet their culinary needs. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. **Position Overview**: As a Customer Service...