Solar and IT Support Technician

3 weeks ago

Victoria, Canada Shift Energy Group Full time

**Solar and IT Support Technician**

**%100 Onsite**

**Victoria, BC**

**$55k-$70k per year**

Shift Energy Group is Western Canada’s single source of comprehensive clean energy solutions. Our teams design-build Solar Photovoltaic Systems, Energy Storage Systems, LED Lighting Retrofits, and Electric Vehicle Charging Solutions. Together our energy solutions deliver long-term value, saving our customers money and the environment.

At Shift, we are looking to attract diverse, kind-hearted, and passionate people in search of a career in the renewables industry. We have an immediate opening for a full-time Support Technician to join our Project Administration team based in Victoria, BC.

**In the role, you will**:
**Provide internal IT Support**:

- Provide timely technical assistance to employees through various channels.
- Set up, configure, and maintain hardware devices (desktops, laptops, printers).
- Implement and maintain security measures, including antivirus and firewalls.
- Manage user accounts, access permissions, and account-related issues.
- Ensure adherence to company IT policies.
- Assist in enforcing security and compliance standards.
- Coordinate with external vendors for support and replacements.
- Communicate issue resolution progress and follow-ups with users.

**Provide Solar Technical Support**:

- Troubleshoot issues with solar online monitoring
- Create and triage tickets for clients
- Provide clear communication to clients, both verbally and written
- Provide the Client with remote troubleshooting, maintenance, and installation of equipment
- Recognize and escalate more difficult or urgent cases
- Manage and record all work through our Ticketing System and liaise with the field team for support calls
- Prepare FAQs and best practice guidelines
- Provide ideas to develop and streamline the technical support process and tool kit

**Job Requirements**:

- **This position does not provide the option for remote or hybrid work. It requires being 100% onsite.**:

- Love working with and helping people
- Desire to improve the process
- Post-Secondary education with a minimum of 3-5 years of related experience
- Occasional off-hours and on-call work may be required

**Personal characteristic**:

- Empathy
- Patience
- Good Listener
- Positive attitude
- Resiliency
- Great problem-solving skills. Do you like puzzles?

**Professional Abilities and Skills**:
**Communication, people, problem-solving, and technology skills**
- Ability to convey a clear message either verbally or through writing
- Exceptional ability in building and maintaining positive and influential relationships with customers and co-workers.
- Demonstrates flexibility and ability to work in a fast-paced environment.
- Planning, organizational, and time management skills with the ability to multi-task, prioritize own work and delegate simple tasks.
- Excellent computer skills and excellent IT background
- Experience with home computer networking, including home routers and Wi-Fi
- Understanding of iOS installation and administration, Microsoft Office 365 administration, NetSuite with a strong ability to embrace new technology.

**Professional Experience**:

- 3-5 years of IT support or helpdesk experience.
- 0-3 years of solar support experience.
- 1- 3 years of customer service experience.

**Education**:
**We Offer**:

- Company Health and Dental benefits.
- Annual paid vacation
- Annual paid sick leave
- Parental leave top-up
- RRSP matching
- Professional Development Fund
- Full technical training and in-company support of your learning
- Company events and social opportunities
- Free on-site parking

**Working at Shift**:
Shift offers a collaborative workplace with regular company events and believes in empowering all team members to grow with the company and be successful in their careers. This is an excellent opportunity for a self-starter to join a young and dynamic organization with opportunities for growth and personal development.

**Diversity, Equity, and Inclusion**:
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other legally protected status.

We believe that a diverse and inclusive workforce is critical to our success as an organization. We are dedicated to creating an environment where everyone feels valued, respected, and supported.

**Join us to harness the power of the sun for a greener present and future.

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