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Application Production Support

1 month ago

Montréal, Canada Infotree Global Solutions Full time

**Job Title: Application Production Support - Governance**

**Duration: 12 Months Contract on T4 (Possibility of extension)**

**Location: Montreal, QC**

**Responsibilities**:
**Governance & Controls**:

- Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions).
- Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation;
- Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same
- Ensure the department is audit ready at all times. Be prepared to Represent or assist the representative of the department in all internal and external audits;
**Project mngmt. & budgeting**:

- Assist in centralizing all incoming projects (Change the Bank) for the platform, and manage deliverables from the team;
- If necessary, be hands on and eventually play a Project Manager role for any of the projects
- Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expense
- Assist in the budget preparation exercises for the department, and track invoices and other expenses;
**Mngmt. Reporting**:

- Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting
- Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions
- Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability
- Assist in the preparation of management committees - OpCos, governance forums, project committees, etc.

**IT Continuity**:

- Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls

**Others**
- Own, execute and report the Top-Down activities ITP Management instructs to implement through the APS head of GB, ALMT and Functions
- Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach”
- Oversee and evaluate customer feedback to develop quality improvement processes

**Strengths And Skills**:

- Experience in Production support role
- Good knowledge of ITIL processes and frameworks
- Significant experience with processes like incident, change problem and release mgmt.
- Experience in gathering data and generating reports/graphs with tools like ServiceNow
- Hands on with MS Office tools for reporting and presentations
- Experience with data warehousing and reporting technologies
- Good infrastructure knowledge - Linux, Windows, Cloud computing, replication, architecture
- Excellent communication skills, interacting with users, IT and stakeholders
- Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
- Ability to take initiatives (make proposals and drive them to completion)
- Organizational skills (being proactive)

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $60.00-$65.00 per hour

Expected hours: 8 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Work Location: In person