Manager, Design

5 months ago

Montréal, Canada Intact Full time

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

**About the role**

Are you a veteran digital strategist and a proven people leader? Do you have a proven track record of building teams, inspiring direct reports, and launching digital products? You provide innovative customer-centric solutions? We have the perfect position for you

**What you'll do here**:
As the **Manager, Design - Digital Platforms and Telematics**, you play a mission critical role in defining and accomplishing our mobile roadmap. Reporting to **the Director, product, strategy and design - Digital Platforms and telematics**, your main responsibilities are:

- Provides clear direction to team members on user-centered design best practices, principles and approaches. In charge of managing experience initiatives within the team and align them with stakeholders needs.
- Provides leadership and knowledge to the UX Design Team, focusing on the management of professional employees. Responsible for the team's performance and results.
- Participates in setting priorities for the team, planning appropriate objectives and operational efficiencies to meet or exceed the goals set by senior executives.
- Manages experience initiatives and supports team in the accomplishment of project objectives. Challenges and leads the team with their expertise.
- Responsible for projecting, measuring and reporting business value of all team initiatives.
- Follows success of implementation and supports improvement of future iterations.
- Responsible for the development of valuable processes and business strategies.
- Manages the performance assessment of those processes to supports improvement of future iterations.

**What you bring to the table**:

- A bachelor’s degree in Design, Marketing or any equivalent combination of training and experience.
- At least 8 years of experience in strategy, design and/or digital
- At least 3 years of experience managing professionals, including managers an asset.
- Experience in the areas of: Digital Strategy, Experience Design, Client Experience Strategy, Mobile app development and Customer Journey mapping.
- Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world class methods and approaches.
- Well-versed in design thinking methods and techniques.
- Strategic thinking and the ability to be influential.
- Proven interpersonal and communication skills (verbal and written). _Need to interact on a regular basis with colleagues across the country._

LI-Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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