Hybrid/remote-employment Services Advisor

1 week ago

Surrey, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

**JOIN OUR TEAM**

We are looking for multi-skilled **Employment Services Advisor** to join our **Employment Programs** to provide tailored employment supports to Young Adults clients. This individual must be flexible, creative, resourceful, and engaging.

**POSITION FUNCTION**:
Under the general supervision of the Coordinator, the **Employment Services Advisor **will provide a wide range of services including employment counselling, workshop facilitation, and employment placement services. The **Employment Services Advisor** is also responsible for maintaining an excellent working relationship with clients, employers, and partners.

**KEY DUTIES AND RESPONSIBILITIES**:

- Organize and facilitate group sessions and workshops in person and virtually.
- Develop and review the workshop curriculums.
- Provide one on one employment counselling.
- Conduct needs assessments, intake interviews and job coaching sessions
- Update and maintain client files and document service and counselling activities.
- Maintain working knowledge of local labour market trends, and current business sector protocols and procedures.
- Engage in placement activities such as cold calling, follow-up on job leads, gathering job postings, communication of opportunities to staff and clients, and securing paid work experiences.
- Provide on-going support to clients in placements.
- Refer clients to appropriate resources for help in dealing with personal and other issues.
- Regularly inform supervisor of participant progress and achievement of outcomes.
- Maintain and provide statistics on participant progress in the prescribed format.

**MINIMUM QUALIFICATIONS**:

- A post-secondary degree, certificate, or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:

- Community development and employment programs.
- Working with immigrant populations and people from diverse backgrounds.
- Job coaching, counselling, or mentoring clients.
- Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment.
- Current and satisfactory Criminal Record Check required.

**DESIRED SKILLS AND QUALIFICATIONS**:

- Strong cross-cultural communication skills
- Strong organizational and time-management skills
- Ability to develop employment-related curriculum and facilitate interactive workshops.
- Building partnerships with employers, community agencies and other stakeholders
- Excellent working knowledge of employment programs and services, online delivery and local labour market conditions.
- Experience providing career assessment and action plan development, employment counselling and placement services.

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