Order Management Specialist

1 week ago

Surrey, Canada Garaventa Lift Full time

Answer incoming calls in a friendly and courteous manner and direct to the appropriate personnel.
- Receive, review, and process customer orders accurately and promptly in accordance with established procedures and guidelines.
- Collaborate with different departments, such as sales, inventory, service, and shipping, to ensure seamless order fulfillment and timely delivery.
- Serve as the primary point of contact for order-related inquiries and provide exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
- Attend Product Knowledge training.
- Identify opportunities to streamline and improve order processing procedures, suggesting, and implementing enhancements to increase efficiency and accuracy.
- Generate regular reports on order status, key performance indicators (KPIs), and customer satisfaction metrics to monitor performance and identify areas for improvement.
- Other duties or tasks assigned or required.
- Fulfilling marketing orders.
- Requirements:
Job Overview:
We are seeking a detail-oriented and organized individual to join our team as an Order Management Specialist. As an Order Management Specialist, you will be responsible for ensuring the efficient processing of customer orders. This is a critical role that requires strong communication skills, problem-solving abilities, and the ability to work collaboratively with various teams.

**Duties**:

- High school diploma or equivalent; Bachelor's degree in business administration or related field preferred
- Proficient in using order management software and Microsoft Office Suite
- Strong attention to detail and excellent organizational skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Problem-solving skills with the ability to think critically and make sound decisions
- Ability to work well in a team environment

**Salary**: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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