Call Centre Sales Agent
2 months ago
**Job Summary**
We are seeking a dedicated and enthusiastic Call Center Representative to join our amazing team. In this role, you will be the first point of contact for our customers, providing exceptional service and support.
Your primary responsibility will be to handle incoming calls, address customer inquiries, and assist with any issues they may encounter.
**Responsibilities**
- Manage inbound calls while maintaining professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Document customer interactions and data entry into our systems efficiently.
- Communicate effectively with customers in both English and Spanish, if bilingual.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Handle customer complaints with empathy and professionalism, ensuring resolution.
- Participate in training sessions to enhance product knowledge and customer service skills.
**Qualifications**
- Proven experience in a customer service or sales role is preferred.
- Strong phone etiquette with excellent verbal communication skills in Read, write, speak English.
- Ability to analyze situations quickly and communicate solutions effectively.
- Proficient in data entry with attention to detail.
- Ability to make friends easy and provide options to customers.
- A positive attitude, patience, and a strong desire to help others are essential traits for success in this role.
Join our team at Darrick Davidson Heating Cooling Duct Cleaning today and contribute to creating an outstanding experience for our customers
**Job Type**: Part-time
Pay: $16.55-$28.36 per hour
Expected hours: No more than 28 per week
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Company events
- Dental care
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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