Visitor Experience, Agent
2 weeks ago
**Canada Summer Jobs**
The Communications, Marketing and Visitor Experience Department is looking to hire young people to help with various marketing tasks throughout the Museum. The visitors plays an essential role in the heart of the Museum and we have a responsibility to listen to our customers. The Visitor Experience agent will be responsible for taking feedback of visitors through various surveys.
**Duties and Responsibilities**
Reporting to the Head, Marketing and Visitor Experience, the agents will have the following tasks:
- Conduct multiple visitor experience surveys on a rotating basis
- Be able to meet weekly survey goals
- Surveys are conducted inside the Museum's public spaces and outside of the Museum
- Work outdoors (20% to 40% of the time), rain or shine
- Make phone calls to potential clients to promote the Museum's membership services and those of the McCord Museum Foundation
- Compile attendance statistics for our off-site activities.
**Employment Conditions**
- Temporary summer student employment; 35 hours per week
- Must be available on week-days, Wednesday evenings and weekends
- Salary of $15,75 per hour
- Duties begin June 25 and end August 16, 2024 for the first term
**Qualifications and Profile Required**
- Student in a post-secondary program (history, art, museology, marketing, tourism)
- Previous customer service experience (survey experience an asset)
- Ability to communicate fluently in French and English and enjoy talking to visitors;
- Be comfortable approaching visitors inside the Museum, but also in our off-site
- Demonstrate energy, courtesy and ease with the public
- Comfortable using digital devices;
- Organized and resourceful;
- Interest in culture and sustainable development.
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