Collections Specialist

6 months ago

Edmonton, Canada General Bank of Canada Full time

General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping Canadians with their automotive, aviation, and commercial financing needs.

After years of success, we aim to harness the advantages of our small, nimble structure and work to redefine banking in a digital era. As we strive to build a bank for the future, we take pride in our continuous certification as a Great Place to Work in Alberta for five consecutive years. We love it here and know you will too

**The Opportunity**

General Bank of Canada is looking for a **Collections Specialist** to join the organization as a key contributor with the Bank’s Collections team, with opportunities available for both a **full-time permanent** role and a **full-time 12-month contract** role. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Senior Credit Analyst, the Collections Specialist is responsible for supporting the management of the collections and delinquency function of the Bank. This includes developing and implementing collection strategies, maximizing returns and recoveries, and ensuring compliance with the Bank's collections policies. This role is perfect for someone who excels in time management, can adapt to dynamic business needs, maintains confidentiality, and brings energy, motivation, and a collaborative spirit to consistently deliver accurate and high-performance results.

**Responsibilities**
- Collections Policy, Process, and Technology_
- Take ownership of the Bank’s delinquent accounts, developing and implementing strategic and tactical steps to maximize returns and recoveries as required.
- Ensure compliance with the Collections sections of the Bank’s credit policy, and where necessary, make recommendations for changes to the policy.
- Develop and manage relationships with outside agencies, including bailiffs, collection agencies, skip tracers, legal professionals, and service aggregators.
- Utilize creative investigative techniques, as allowed by law, to locate skip customers, and to direct recovery efforts.
- Track performance of the arrear’s portfolio. Identify emerging or ongoing trends and adjust collection strategies as necessary to optimize returns.
- Maintain an awareness of industry trends, make recommendations, and implement changes in response.
- Being a team player and confidently collaborating with sales, customer service, and various other departments.
- Customer Service_
- Display qualities of professionalism and empathy so that delinquent clients are felt to be treated fairly and with dignity.
- When appropriate to the circumstances, adjust the approach to achieve desired outcomes while maintaining professional standards of respect and courtesy.

**What You Bring to the Table**
- 2+ years of experience in consumer collections along with working knowledge of the collection and recovery legal framework.
- Post-secondary education in a related field.
- Excellent communication skills with the ability to establish trusting relationships with clients and team members, portraying the General Bank customer service value.
- The ability to prioritize and manage your time effectively, balance resources and adapt with changing business needs.
- Ability to maintain a high level of trust and confidentiality.
- Strong collaboration skills, and the ability to work both with others and independently. Strong attention to detail and high level of accuracy.

Location: Edmonton.

The salary range for this position is $61,691.79 to $83,465.37.

**What General Bank Brings to the Table**

We proudly offer a competitive compensation package including salary and benefits. Our benefits include extended health, dental, vision, and extensive mental health coverage as well as a multi-faceted employee assistance program and flexible spending accounts.

As an employee, you can also expect to experience:

- Group retirement savings program with matched employer contributions.
- Generous paid time off to ensure a healthy work and life harmony.
- Collaborative work environment where your voice and opinion are valued.
- Employee perks for various products and services discounts.
- Beautiful downtown office location with an onsite gym and the best rooftop patio in Edmonton.
- Events and celebrations throughout the year.
- Tuition and professional development support. Welcoming teams that celebrate diversity and focus on inclusion.

**How to Apply**

General Bank of Canada is an equal-opportunity employer, and we are committed to fostering an environment where all employee

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