Records Assistant

3 months ago


Vancouver, Canada LCI Education Full time

**Position Summary**:
Reporting to the Registrar, the incumbent is responsible for supporting the Registrar’s Office by maintaining paper based and electronic academic files on behalf of new, continuing and former students, etc.
**Key Job Responsibilities**:

- Assist students with inquiries, transcripts, and records.
- Provide customer service to students, faculty, staff, and external inquiries at the Registrar Office window, and over the telephone.
- Process student documentation requests, and release information in accordance with the established policies, procedures and practices of the Registrar’s Office.
- Maintain paper based and electronic academic records on behalf of new, continuing and former students, etc.
- Find and retrieve information from paper based and electronic academic records in response to requests from authorized users.
- Track materials removed from paper based and electronic academic files and follow-up to ensure their return.
- Upload paper based and electronic academic records to Datawitness within the prescribed timeframe.
- Assist with file audits and related purging of documents in compliance with regulatory requirements.
- Archive paper based academic files and send to an off-site storage facility.
- Perform other related duties, as assigned.

**Job Requirements**:
**Knowledge**:

- High School diploma with a diploma in Business preferred
- Minimum 1 year of related experience working in an office environment and in a similar role
- Experience in Higher Education would be an asset
- Requires a flexible schedule that can accommodate changes in hours of work during Quarter starts or in support of special projects, etc.

**Skills**:

- Basic MS Office skills including Excel and comfortable utilizing a variety of IT systems including, but not limited to, an intranet, databases, etc.
- Strong organizational and problem-solving
- Good oral and written communication skills
- Good interpersonal skills with a range of populations
- Effective team and partnering skills


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