Key Lead

4 months ago

Winnipeg, Canada Tokyo Smoke Full time

**Responsibilities**
- Use strong floor management skills to manage the day-to-day operations of the store and drive sales
- Train and coach educators on product education and ensure an intentional customer experience
- Ensure sales targets and business metrics are met
- Lead by example and deliver exceptional, intentional customer service
- Seize opportunities to improve business results and build an engaged team
- Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
- Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
- Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
- Build and cultivate lasting customer relationships and enable all staff members to do the same
- Demonstrate strong time management and organization skills to keep priorities in focus
- Create relationships with local businesses and participate in community events
- Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
- Enforce all company policies and programs, ensuring compliance
- Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
- Complete tasks as assigned by the Store Manager and Assistant Store Manager
- Other duties as assigned

**Qualifications**:

- Minimum 1-3 years floor management experience
- Resourceful, creative and solution-oriented
- Ability to work plan, prioritize and organize
- A leader with a proven ability to train others and retain talent
- Strong floor leadership and coaching skills to develop and motivate a sales team
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Ability to manage competing priorities in a fast-paced environment
- Strong verbal and written communication skills and excellent organizational skills
- You are passionate about cannabis and are excited to bring it to market for recreational purposes
- You are open to feedback and coaching
- You demonstrate high levels of integrity and personal responsibility
- You are trustworthy and customer-oriented
- Bonus points if you’ve worked in a regulated environment before
- Requirements_
- Minimum age 19 years old or age as specified by the provincial government
- Able to lift boxes 5-30 lbs
- Must be flexible with hours of work and be comfortable with ever changing duties
- Can Sell certification required
- Criminal Background check required

**INDHP

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