Key Holder/shift Lead

7 months ago

Winnipeg, Canada Work Authority Full time

A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends.

How you will make a difference:

- Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
- Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
- Demonstrate exceptional customer service skills and act as a role mode for the store team.
- Ensure all customers are greeted warmly and receive prompt assistance.
- Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
- Achieve sales targets by motivating the team to provide exceptional sales experiences.
- Train and coach associates on effective sales techniques and product knowledge.
- Ensure the store is clean, always organized and visually appealing.
- Responsible for the store’s opening and closing procedures.
- Assists with inventory, including receiving, stocking, and replenishing merchandise.
- Provide customers with a hassle-free experience when they need to exchange or return products.
- Adhere to company policies, procedures, and store operational guidelines.
- Adhere to loss prevention guidelines to minimize theft and maximize store profitably.

Skills for Success:

- A minimum of at least 2 years customer service experience
- Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
- Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
- Excellent decision-making abilities and problem-solving skills
- Strong organizational and time management abilities.
- Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.

We are committed to providing equal opportunity employment, accommodations are available upon request at any stage of the recruitment process.

**Job Types**: Full-time, Permanent

Pay: $15.30 per hour

**Benefits**:

- Store discount

Day range:

- Every Weekend
- Monday to Friday
- Weekends as needed
- Weekends only

Shift:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift

Work setting:

- Apparel store
- Specialty store

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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